Job Description

Pets and people at the heart of what we do.
Do you have a business mind and a social heart? If so, PDSA has a great opportunity for you. As the UK's leading veterinary charity we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.
As an Animal Care Auxiliary (ACA) you will provide a high standard of customer service and clinical care whilst promoting pet wellbeing and supporting the clinical team to deliver preventive services and treat sick and injured pets of eligible clients.
The role is to support the Pet hospital team, during the night, with taking care of the well being of pets by maintaining a clean and hygienic environment at all times, assisting with animal handling and working at reception. You will also be responsible for encouraging financial contributions from clients.
Depending on the needs of the hospital you may be working as part of a small team or as a lone worker and will be required to work 12 hours shifts through the night.
The closing date for this vacancy may be brought forward should we receive sufficient candidates.
In addition to being a great place to work, we offer a wide range of benefits, including:

• 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
• Special days off - including a paid Volunteering Day, a Celebration Day for something meaningful to you, and a dedicated Wellbeing Day to focus on yourself.
• Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
• Life Assurance policy (4 x Annual Salary)
• Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
• Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform

Want to know more about life at PDSA? Please reach out to Josie Leybourne at for a friendly chat.
About PDSA:
As the UK's leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets' lives - through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues - we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Skills Required