Job Description

Hours: full time permanent (6 on 4 off 8 hour shifts)

MUST be 21 years of age and have a full manual licence

Animal Air Care has an exciting opportunity for people to join our animal welfare team in an important role as an animal welfare officer, you will also be an airside operative working directly with live animals. We currently have a team of 27 and are growing.

Our welfare officers are responsible for the safe handling of inbound and outbound live animals ensuring all species ranging from domestic to wild animals are cared for with respect and welfare legislation in mind.

Responsibilities:

The business operates 24 hours a day, 365 days of the year and will be covered by a variety of shift patterns. Applicants will be required to work a flexible pattern of rostered shifts including nights. This role will require flexibility and shift changes to suit the needs of the business. Driving freight vehicle airside To streamline and improve the services we offer to our partners, ensure communication is key and that admin duties are fulfilled. The checking and processing of live animal travel documentation and customer support to agents and airlines Airside deliveries and collections X-ray screening Full time permanent, inclusive of nights. Assist a team of warehouse and airside personnel to ensure high standards of animal welfare related duties are maintained. Manual handling Pet checking to ensure compliance of pets entering the UK Animal handling Reception / Admin Operation of mechanical equipment and forklifts (when required) Working on time critical work within a team environment Follow processes in line with Dangerous Goods and other regulations. Offload and load customer vehicles Work proactively to overcome challenges with our customers in mind. Effective communication with your team leaders and managers To be the client liaison Manual Handling. X-raying live animals Cleaning of animal holding kennels and Animal Reception Centre facilities. Assisting stakeholders, regulatory agencies, and customers, as required. This role will require flexibility and shift changes to suit the needs of the business. To streamline and improve the services we offer to our partners, ensure communication is key and that admin duties are fulfilled. To be the client liaison between animal air care, IAG and agents at Heathrow airport. Providing outstanding customer service support.
Essential Criteria:

A minimum of 12 months welfare experience A 'clean' continuous employment history dating back 5 years. A satisfactory CRC background check. A full, clean driving licence (manual transmission). Experience in using computers and Windows-based applications. Confident with outlook and organizing a busy mailbox. You will be required to undergo security clearance and be vaccinated against rabies for this role.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

Offer subject to satisfactory completion of their initial training and security clearance the successful applicant will move onto a full-time shift-based roster, equivalent to a 35-hour week.

Animal Air Care is committed to creating and promoting a diverse and inclusive workforce here in London and therefore welcome applicants from people with disabilities also, black, Asian or minority ethnic (BAME) backgrounds and the LGBTQ + Community.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Company pension Free parking On-site parking
Experience:

working in cargo: 1 year (required)
Work Location: In person