Job Description

Location
This position is located at 48 Buchanan St, Glasgow, Lanarkshire, G1 3JN United Kingdom
Role Summary
A Key Holder contributes to creating a customer-centric environment by supporting the store
leadership team in service, selling, and daily processes. They are an expert in the operating
procedures and contribute mentorship of the associate team. This can be a part-time or fulltime role.
What You'll Be Doing
Customer Experience

• Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Selling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Omni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership and Team Management

• Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Empowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience
• Team Development: supports the training of the associate team, including new hire onboarding

Visual + Business Operations

• Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Product Flow: collaborates with key partners to effectively execute shipment and omni fulfilment processes; supports visual standards, product stock levels, and markdowns
• Store Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

• Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives

• Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Insights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Skills:

• Builds relationships naturally, embraces individuality, and diversity
• Exhibits clear written and verbal communication skills
• Demonstrates resilience through change and challenging time with an optimistic outlook

What You'll Need

• Fan of the Anthropologie brand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks
Work Life Balance:

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#AnthroEU
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Skills Required