Job Description

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Location: Cambridge, UK (remote-friendly within the UK) with occasional travel to the office once per quarter.
As an Anti-Cheating Specialist you'll help protect our Community, Brand, IP, and Revenues from damage, loss, or abuse. Supporting Player Support and the Company as a whole, with in-depth investigations and threat mitigation. Maintain a high level of integrity, accountability, and confidentiality, working with personal and/or sensitive data provided from both internal and external sources.
What you'll be doing:

• Assist in the creation and enforcement of a detailed risk mitigation strategy that protects our IP from all existing and emerging threats. To include but not limited to:

• Private Servers
• Phishing & Hijacking
• Real World Trading
• Hacking communities
• Copyright Threats
• Account and item sales
• Use of third-party cheating aids
• Build an understanding of threats faced across multiple products and look for creative solutions to remove or mitigate those threats.
• Highlight and escalate emerging threats to key stakeholders across the business, offering informed advice on possible solutions to protect current and future products.
• Deliver strong performance against allocated KPI's and SLA's.
• Reporting and data analysis to track progress against KPI's and measure ROI, investigate anomalies and present findings.
• Perform investigations of infringing activity and assist in the creation of documents to support legal proceedings where appropriate.
• Support the wider Player Support department and, where necessary, other departments with:

• Account security investigations
• Specialist account investigations
• Reviewing player behaviour to support the moderation of our products
• Developing and, where applicable, delivering ICU specific training
• General ad-hoc investigations
• Assist players needing support across all communication platforms.
• Perform business critical system monitoring.
• Provide input and where applicable direct participation in the development of bespoke, ACT specific, tools and systems.

What we're looking for:

• Ability to work in a cross-functional team with high levels of autonomy.
• Strong understanding of gaming communities and culture.
• Excellent verbal and written communication backed up with a proactive approach to knowledge sharing.
• Excellent analytical or investigative skills.
• Familiar with SQL with a desire to learn other languages such as Python or other scripting languages.
• Ability to make fair decisions without personal feelings clouding the correct execution.

What we offer:
When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex:
Jagex is a leader in developing and publishing deep, engaging online games that connect millions of players worldwide. Best known for the RuneScape franchise, which includes two of the world's longest running and most successful MMORPGs, in Old School Runescape and Runescape, and the open-world survival crafting game, Runescape: Dragonwilds; we have proven success in delivering immersive Forever Games and fostering strong player communities.
We strive to foster an inclusive workplace built on trust, autonomy, and a shared passion for creating forever games.
Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; we Honour our Vows by being honest and transparent; we are our Customers' Heroes by striving to understand our team & player needs, and we Seize The Day by making the most of every opportunity.
With over two decades of experience, and over 400 people in our team, we continue to innovate in live game development, leveraging data-driven insights, and a commitment to player-first game design. We have a diverse and talented team where creativity, collaboration, and community-driven game development drives everything we do.
As part of Jagex, you'll have the opportunity to work on a globally successful franchise, contribute to exciting new projects, and be part of a company that hugely values both our employees and our players.

Skills Required