Job Description

Enjoy a varied role with hybrid flexibility, professional development opportunities, and the chance to make a real difference to local communities. As an Anti-Social Behaviour Resolution Lead, you'll be joining a forward-thinking team dedicated to creating safer, more supportive neighbourhoods. This is an exciting opportunity for someone with strong problem-solving skills, a passion for community impact, and the ability to take ownership of complex cases from start to resolution.
Key Responsibilities of an Anti-Social Behaviour Resolution Lead:

• Provide an effective response and resolution to anti-social behaviour and complex tenancy or lease breaches
• Work closely with partners, including local authorities and the police, to support victims and ensure safe neighbourhoods
• Take the lead on complex and challenging cases, implementing appropriate interventions and enforcement actions
• Guide and support Housing Services Coordinators with lower-level cases and neighbourhood-wide issues
• Represent the organisation at court hearings, preparing detailed reports and evidence
• Deliver excellent customer service and maintain strong relationships with residents and stakeholders
• Ensure compliance with housing legislation, policies, and safeguarding standards
• Record and monitor case progress using internal systems, ensuring accurate and timely updates

What we'd love to see from you:

• Proven experience in managing anti-social behaviour or tenancy breaches within housing or enforcement services
• Strong understanding of housing legislation, tenancy law, and enforcement procedures
• Ability to manage complex cases with a calm, professional, and solution-focused approach
• Excellent communication, negotiation, and conflict resolution skills
• Strong partnership working experience with local authorities, police, or community agencies
• Highly organised and able to prioritise a busy and varied workload
• Confident IT user with experience of housing management systems
• Full UK driving licence and access to a vehicle (desirable)

What's on Offer:

• Hybrid and flexible working options
• Supportive and collaborative team culture
• Opportunities for professional development and progression
• 37 hours per week on a one-month initial contract, with potential to extend

This position offers a competitive hourly rate of 25 - 30hr
The Tees Valley Region is highly commutable, offering convenient access via major roads, public transport links, and nearby regional hubs.
If this role is for you then please apply or contact katie.cox@niyaapeople.co.uk

Skills Required