Job Description

Details

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Reference number

417650

Salary

26,770
Per annum (pro rata for part time).
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Administrative Officer
AO

Contract type

Permanent

Business area

MOD - Strategic Command - Defence Medical Services (DMS)

Type of role

Administration / Corporate Support

Working pattern

Full-time, Job share

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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HMS Raleigh, Torpoint, PL11 2PD

About the job

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Job summary

Are you looking to work in a modern, patient-focused dental practice that prioritises quality care and personal development? At Defence Primary Healthcare, we are intent on providing excellent care in a friendly and encouraging environment.


When it comes to delivering outstanding patient care, our motivated receptionists are at the forefront of the service and make all the difference. We know just how valuable your skills are, so come join the wonderful team at Defence Primary Healthcare (DPHC) HMS Raleigh, Torpoint, PL11 2PD


If you are well organised, are self-motivated and have strong communication skills with the ability to prioritise and manage a full workload, whilst balancing business need, we would love to hear from you!


This role offers 37 hours per week and all requests to work flexibly will be considered, allowing for business needs, and reviewed annually. The salary will be pro-rata where part-time hours are undertaken.

Strategic Command Transformation

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command's transformation programme is committed to following the MOD's framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command's personnel and Trade Unions.

Job description

To provide a friendly, efficient service to enable patients to access dental care. Arrange appointments and recalls for all entitled personnel ensuring maximum use of the clinicians' time to meet Defence Primary Healthcare (DPHC) (Dental) targets for dental health. Offer administrative support for the surgeries, Senior Dental Officer (SDO) and the Practice Manager (PM). Carry out all duties delegated by the SDO/PM.

Person specification

The main duties of the role include but are no limited to:

Maintaining the appointment diary, making appointments (including Hospital appointments where applicable) as requested by Dental Officers (DOs) and the Dental Hygienist. Informing the Clinician concerned should it prove impossible to appoint a patient at a particularly requested time. Booking in all prosthetic work, referring this to the relevant DO and making the appropriate appointment. Initial contact with patients, checking-in patients using the Information Technology (IT) supplied and raising the necessary documentation. Ensuring the reception area is always maintained and tidy. Actioning all recall reports, taskings and nominal roles from DMICP and making the appropriate appointments. Answering telephone, email and face to face enquiries. When requested, contacting patients to remind them of their dental appointments.

Please refer to the attached Terms of Reference/ attached.

Behaviours

We'll assess you against these behaviours during the selection process:


Seeing the Big Picture Communicating and Influencing Working Together Making Effective Decisions Managing a Quality Service

Benefits

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Alongside your salary of 26,770, Ministry of Defence contributes 7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.25 days holiday a year, growing one day a year to 30 days after five years (pro-rata if part time). A positive culture, encouraging inclusion and diversity On site coffee shop and small convenience store Free on-site parking

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.
The selection at

sift stage will be based on your Curriculum Viti (CV), including job history and previous skills

and experience

relevant to this role. Also making sure that any reference to your personal details have been removed from your CV prior to submitting your application.


Please provide information of how you meet the criteria set out in the . You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

We only ask for evidence of these behaviours on your application form

:

Seeing the Big Picture Communicating and Influencing Working Together

At interview you will be assessed against the Behaviours listed below:

Working together Making effective decisions Managing a quality service

The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed, and feedback will only be provided if you attend an interview or assessment.


When choosing your Behaviour/Technical Skills examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.


Ensure you add as much information about you, your experience and what YOU can bring to this team when completing the application.

Show us why you should be called for interview!

Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit Are you applying for a job in Civil Service?


There will be no reimbursement for any travel expenses for the interview.


The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.


Requests to work flexibly and/or part time will be considered, taking into account business needs.


Please note the salary will be pro-rata where part time hours are undertaken.


All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.


This post does not offer any assistance with relocation allowances.


As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and

we will not

sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact DBSCivPers-SGDMSResourcing@mod.gov.uk.


The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.


The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Sophie White Email : sophie.white939@mod.gov.uk
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Recruitment team

Email : DBSCivPers-SGDMSResourcing@mod.gov.uk

Further information

Please see Further Information document.