Job Description

Parkingeye's company culture is amazing and our

Great Place to Work

Certifications proves it! If you would like to join a Great Place to Work continue reading and find out what we have to offer.


We are looking for an Appeals Assessor to assist company operations by reviewing and responding to motorists who have submitted appeals against charges they have incurred. The appeals team is fast-paced environment, therefore excellent organisational and problem-solving skills are essential. The key duties and responsibilities are listed below.

KEY DUTIES & RESPONSIBILITIES:

o


Review all appeals received via post or our company website Follow company processes and criteria at all times Liaise with internal departments and external third parties Adhere to GDPR legislation at all times o Strive to achieve team productivity and quality KPI targets

Specific Responsibilities

Review and respond to points raised within motorist appeals whilst adhering to the British Parking Association's (BPA) code of practice Develop and provide a professional and effective service Recognise when it's necessary to escalate specific appeals to a senior staff member Contribute to a professional and friendly work environment Work to deadlines to ensure appeals resolutions are provided within the required timescales

FORMAL QUALIFICATIONS & EXPERIENCE REQUIRED:

A positive working attitude and drive to succeed o Computer literate (Email, Web, Microsoft Excel/Word in particular) o Excellent written and verbal communication skills Punctual and presentable Receptive to changes in systems and processes Team player Ability to demonstrate initiative

PERSONAL ATTRIBUTES & SKILLS:

Solutions oriented with good problem-solving skills o Professional approach Results driven Attention to detail Proactive Team player Self-motivated Hands on approach Flexible approach Ability to working towards strict deadlines A friendly and personable person who will strive to be part of the company Takes ownership and responsibility for personal performance targets Takes personal pride in providing a quality service (either internal or external) to achieve targets Exercises judgement in selecting an appropriate form of written communication to get their point across i.e., email, letter etc. Living the Parkingeye Blend Values: Be Passionate, Let's Innovate, Embrace Collaboration, Nurture Trust, Drive Excellence

Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.