Job Description

Retail Service Technician (Mac & iOS)

Merry Hill

Fulltime

Competitive Salary

Are you ready to help launch and shape our newest, biggest, and most exciting retail store? We're hiring a Technician who will support and service customers while helping to build our service station from the ground up-backed by the business to empower you to craft your ideal workstation. You'll troubleshoot, maintain equipment, optimise processes, and ensure a seamless customer experience from day one. If you're handson, customer focused, and thrive in a fast paced launch environment, then we at Select would love to have a conversation with you.

Have you ever wondered what is inside your iPhone and Mac, or how they work?

Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 22 stores across UK and Ireland



We are looking for a dynamic individual with the natural drive and enthusiasm to become a dedicated Retail Service Technician in our Newest and Biggest store in Merry Hill. This is an exciting role where no two days are ever the same.



You will receive full on the job training to help you make a success of this fantastic opportunity. Within 6 months of joining us, we would anticipate that you will have achieved the recognised accreditation of Apple Certified iPhone Technician (ACiT).



Working as part of a supportive and knowledgeable team, the Retail Service Technician is at the heart of the overall performance of your store with regards to service and repairs. We will provide all the training and support you need for you to establish your store as a consistent, efficient and high performing store. You will be responsible for maintaining the high standards required within an Apple Premium Reseller and ensuring that customers are delighted with the repair and support services we provide.



As you progress within the role, we will provide all the development you need to be able to undertake all aspects of service related duties carried out in store including initial troubleshooting, booking devices in for service, physical repair of iOS devices, inventory management, customer relations and control over Apple metric scores.



Showcasing the full Apple product line in a customer friendly environment, Select is renowned for providing outstanding customer service.



The training you will receive will give you the enviable position of being the first to hear about new Apple products and initiatives.



You will be joining a team which is extremely driven to not only meet but exceed all sales and service performance goals, all whilst demonstrating your personal ethos of 'no limits'.



Your store will provide our customers with the best impression of our business, attaining where possible the required metrics set out by Apple.



What do you get from working at Select?



A growing love and passion for all things Apple Competitive salary Fantastic Employee discounts Employee Incentives Employee Assistance Programme (EAP) Recognition of Long Service


If this sounds like a place you would like to work, you are aged 18 years or over, have the Right To Work in Ireland and you can demonstrate your passion, knowledge and determination, then we would like to hear from you.



Please note that this role is a fulltime role.



Other titles for this role are: Apple Technician, iOS Technician, Mac Technician, IT Support, Repair Technician, First Line Technician, Second Line Technician, Service Technician, iOS Expert, Hardware Technician, Software Technician, iOS Engineer, iOS Genius, Service Specialist, iPhone Specialist, Apple Specialist, Junior Apple Specialist, Senior Apple Specialist.



To apply for the role of Retail Service Technician, please submit your CV. Please specify the store you are interested in working in.

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