Job Description

Location

Egham

Salary

29,297 to 33,826 per annum - including London Allowance

Post Type

Full Time

Hours per Week

35

Weeks per Year

52

Closing Date

23.59 hours GMT on Thursday 04 December 2025

Reference

1125-298

Right to work:

Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Permanent

Applications are invited for the post of Applicant Services Advisor in the Admissions and Applicant Services Department.


Joining the Admissions and Applicant Services team at an exciting phase of investment and expansion, this appointment will work as part of a team to assist in the smooth and efficient running of the University's professional admissions operation, principally by taking responsibility for the customer service side of the applicant and enquirer recruitment cycle. In addition, the team provides support and guidance to applicants throughout the applicant lifecycle, responding in a timely manner to admissions-related enquiries via email and telephone.


You will further be responsible for the assessment of fee status of our applicants in line with Government policy and the assessment of refund eligibility.


You will have a high level of attention to detail, be able to work under pressure and have the ability to work in a team to deliver exceptional service for applicants. The ideal candidate will be able to deal with complex queries from a wide range of enquirers and whilst always looking to improve processes and support applicants. A good understanding of UK qualifications or admissions processes is desirable.


In return we offer a highly competitive rewards and benefits package including:

Generous annual leave entitlement Training and Development opportunities Pension Scheme with generous employer contribution Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.


For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk


Please quote the reference:

1125-298

Closing Date:

23:59, 4 December 2025

Interview Date:

Wednesday 10 December 2025

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our

Equality and Diversity Intranet page

.



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