Job Description

The post holder delivers end-user support, training (where applicable), and all processes relating to Application Management for one or more Digital Applications within the team's portfolio. The post-holder will investigate, manage and resolve issues and problems raised against their portfolio, liaising with third-party system suppliers as necessary. The post-holder will assist in the development of specifications for any change requests set against the team's application portfolio. The post holder will support strategic planning relating the current and future configuration of the application portfolio and will engage in a variety of work streams within wider Digital Services projects or programmes. The post holder will also deliver training resources for the application portfolio to ensure that local support processes are optimised.

The Application Management function includes sub-functions providing general operations and problem management, application user-support, Cerner core-build, data corrections, RA, local training and configuration. The Application Support Officer will also work closely with other teams within the Digital Services Department, notably Business Intelligence, Clinical Coding, Information Governance and Data Quality. The role will need to liaise directly on project work streams with Project Managers and system vendors.



The role is responsible for ensuring that the clinical systems are administered, maintained, configured and trained out in a way that meets the Trusts' ongoing needs, both in Community and Acute Services.



You will be based at Northwick Park Hospital and Hillingdon Hospital working on a rota basis covering shifts from 08:00 - 18:30, the post holder will be required to cover all set shift patterns.



You may be required to work for occasional periods at any site including Ealing Hospital, Central Middlesex Hospital and Mount Vernon Hospital.



You will be required to provide guidance for all staff on how to gain access to the system and will assist Senior Application Managers in liaising with clinical and operational staff to ensure that our applications are used to their maximum capacity. Your duties will range across configuration, training, data quality as well as general user support.



You will need to have a methodical approach to your tasks, to be enthusiastic about change and the processes around change and release management. You will need to be a good communicator, as you will be meeting clinical, clerical and management staff from different departments in your day to day duties.



London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



To view the main responsibility, please see the attached the and Person Specification.



The post holder will require an good understanding of the Cerner application with a desirable knowledge of other trust applications