Job Description

Description

The Application Engineer - Support provides technical support for the Engineering department, the Global Customer Support team and other internal customers. This includes resolving customer problems, creating support documentation, demonstrating OXTS products, testing new products, developing application solutions, and identifying opportunities for improved products and services. The role requires in-depth understanding of the functionality and use of the company's products and their applications and requires periodic international travel

Key Responsibilities

Provide advanced customer support by processing and analysing customer data sets to establish cause of anomalies; assist to re-process data to remove or reduce effects of anomalies Write technical articles and application notes and publish on the OXTS support website. Provide internal training and support for the Global Customer Support team. Perform acceptance testing of new products and software to verify correct operation, prior to release to the market. Report issues found as appropriate. Develop application solutions through creating software templates, configuring OXTS products, and testing with 3rd party products. Identify opportunities for new and improved products and services, based on feedback and requests from customers, and through developing solutions to customer application problems. Build and maintain a strong working relationship with internal customers. Provide technical support, answer enquiries, requests and resolve issues, get feedback on opportunities for improvement. Support the roll-out of new and updated products. Provide training in the use of OXTS products and systems Provide product demonstrations to prospective customers

Skills, Knowledge and Expertise

Engineering Technical Degree (Maths, physics) Solid experience with MS Office essential. Excellent interpersonal skills and attention to detail. Excellent problem-solving abilities and a strategic mindset. Methodical and organised approach to work. Able to work Independently, with a high level of autonomy, and as part of a cross-functional team. A hands on and practical approach to problem solving.

Benefits

Discretionary annual profit share bonus Holiday entitlement of 27 days plus bank holidays 5% employee and 5% employer contributions through our via our salary sacrifice workplace pension scheme Group Income Protection Insurance Scheme Private Medical Insurance Death In Service Scheme Electric Vehicle Scheme Smart casual dress code

About OXTS

At OXTS we're passionate about inertial navigation and how we can help our customers with our technology. With two decades of experience in combining the best of high precision GNSS receivers and world-class inertial navigation expertise, OXTS' products have become the industry standard for automotive testing and are widely used in other industries.



The highly accurate RT3000 products are the equipment of choice for vehicle dynamics testing. Our products are used by major car manufacturers and automotive test facilities around the world for applications such as handling and dynamics evaluation, brake testing, steering robot guidance and many more. With the RT-Range S products, OXTS also offers a complete solution for validating advanced driver assistance systems (ADAS) to Euro and global NCAP standards and for developing the self-driving cars of the future.



Away from the automotive world, our range of combined, compact GNSS/INS systems are also used for airborne and vehicle-based survey and mobile mapping applications, where continuous position and high accuracy orientation information is essential for georeferencing sensor data.



OXTS' GNSS/INS products are supplied with a comprehensive software suite including powerful data analysis and post-processing applications. We also provide a full technical support service, plus a bespoke technology integration consultancy via our Application Engineering department. Our products are sold and supported globally through a network of channel partners in more than 20 countries worldwide, to provide customers with a local point of contact and support.