Job Description

We are seeking a highly organized and detail-oriented Application Manager to support the enrollment cycle for the global Masters team. This role ensures a seamless early-action experience for students - from application to admission and retention - while providing critical administrative and conversion support to the Enrollment Advisors and Product Head.

The ideal candidate is process-driven, sales-savvy, and thrives in a fast-paced, international environment. You will play a central role in converting applications, maintaining accurate candidate and university records, and ensuring applicants are well-supported throughout their admissions journey.

Application & Admissions Management

Serve as the first point of contact for candidates during the application process, providing guidance on requirements, deadlines, and documentation. Ensure all candidate information is accurate and up to date in Salesforce, including university name. Coordinate with Enrollment Advisors to ensure smooth handoffs and timely follow-ups. Monitor candidate progress through each stage of the application funnel and proactively flag any bottlenecks.

Administrative & Operational Support

Provide logistical and scheduling support for candidate interviews, events, and admissions-related meetings. Assist with preparing reports, presentations, and data insights on application trends per region. Maintain organized Salesforce records, contracts, and candidate communications in line with university initiatives. Support enrollment outreach campaigns, where needed, and ensure communications are consistent, timely, and personalized.

Collaboration & Continuous Improvement

Work closely with Enrollment Advisors to align on outreach, engagement and retention strategies for Master's candidates. Suggest improvements to workflows, tools, and processes to enhance the candidate experience and conversion efficiency. Contribute to delivering an exceptional candidate journey, ensuring professionalism and responsiveness at every touchpoint.

Key Performance Indicators

High accuracy and completeness rate for processed applications. Timely response to candidate queries and application-related tasks. Smooth coordination of admissions events and interviews. Strong internal stakeholder feedback on efficiency and reliability. Contribution to achieving or exceeding enrollment targets for Master's programs

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