Job Description

Application Support Analyst
Glasgow

As a Barclays Application Support Analyst, you will have th exciting opportunity to join the Service Management team in supporting the end to end Charles River Portfolio Management system. You will be responsible for ensuring the optimum performance from the in-scope services within the Barclays UK support unit, working closesly with the Service Operations Managers & Service Engagement Managers to ensure IT Management & Business Management stakeholder communications, are accurate.

Barclays is one of the world\'s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity \xe2\x80\x93 helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to
business needs.

Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Responding quickly to and dealing with high severity incidents reactively
• Identifying the issue and restore service within the shortest possible timeframe working with other technology and business teams
• Supporting a highly complex environment with hundreds of interfaces and dependancies
• Ensuring all the technical support teams are engaged and that stakeholder communications at MD level and below, are timely and accurate
• Managing and driving through root cause analysis (RCA) of incidents, identifying trends to prove an effective interface into Problem Management
• Proactively driving initiatives aimed at reducing the number of low severity incidents and avoidance of high severity incidents
• Ensuring consistent quality of \xe2\x80\x98warmdown\xe2\x80\x99 activities to ensure that all services are fully stabilised and operational
• Maintaining robust Service Documentation and Change Control for the portfolio

What we\xe2\x80\x99re looking for:

• Prior experience working collaboratively with Build the Bank teams to support and schedule releases, analyse issues and RCA
• Strong level of support experience SQL is a mandatory requirement for this role
• Proven pragmatism in prior work, and common-sense driven execution
• Strong analytical ability as well as strong commercial awareness and understanding

Skills that will help you in the role:

• The ability to self-start, taking a hands on approach, whilst being capable of operating independently
• Ability to interact with technical specialists and to decompose services into logical processes to aid investigation and triage of live service incidents
• Able to quickly absorb and assimilate large amounts of technical and business information to identify the appropriate course of action to ensure consistent quality
• AWS Support Skills, DEVOPS, Knowledge of IPSOFT & Aternity, ITIL v3 certified (desirable)

Where will you be working?
We\xe2\x80\x99ve been in Scotland for 250 years, and our significance has never been as important as it is today. You can find Tay House is nestled in a fantastic central city location. Our modern Glasgow Contact Centre is directly next to the M8 and a short walk from Central Station and Charing Cross train station. Tay House offers a communal coffee pod, but if you fancy nipping out we are right next to two of the main shopping streets in the city centre.

Barclays