Job Description

Job reference: PSX-022519 Salary: UoM Grade 6 \xc2\xa335,308-\xc2\xa343,155 per annum depending on experience Faculty/ Organisational Unit: Professional Services Location: Oxford Road Employment type: Fixed Term Division/ Team: Teaching and Learning Hours Per Week: 35 hours Closing date: 21/ 07/ 2023 Contract Duration: September 2023 - December 2025 (approx. 28 months) School/ Directorate : Directorate of IT Services

About IT Services

We are seeking an experienced Applications Analyst to join our VLE (Virtual Learning Environment) Team in the Teaching and Learning IT function. The purpose of this role is to support and maintain the Digital Learning Environment for the University of Manchester, ensuring that it meets the ongoing requirements of the University\'s teaching and learning strategy.

This is an exciting opportunity to join a high-performing team in a transformative change, you will learn innovative technologies and have a key role guiding this change.

The Team

The VLE Support Team is responsible for the day-to-day operation, maintenance and implementation of the University of Manchester\'s Virtual Learning Environment (VLE) and associated eLearning applications. The team consists of three members: a VLE Manager, VLE DevOps, and a VLE Application Analyst.

The VLE Application Analyst is responsible for providing technical support to users of the VLE, as well as troubleshooting problems and resolving issues.

The VLE Support Team works closely with other departments across the University, including IT Services, Central and Faculty Teaching and Learning teams, and Student Services departments. The team is committed to providing a high-quality service to users of the VLE, and to ensuring that the VLE is a valuable resource for learning and teaching at the University of Manchester.

The Role

You will be responsible for providing expertise in the installation, configuration, and upgrade of a cloud hosted VLE such as Blackboard or Canvas as well as supporting and configuring other VLEs (Virtual Learning Environment) or eLearning tools such as Moodle and Turnitin. You should have knowledge of teaching and learning applications and how they are integrated into other technology that supports the student lifecycle.

You will work closely with various departments throughout the University including the Digital Learning team, Faculty eLearning teams, the wider ITS team and other key University stakeholders. As such, you will need to have excellent communication skills, experience of business analysis and reporting to a wide range of key stakeholders.

Key Tasks:

• Maintain, support and customise self-hosted and SaaS VLEs including authentication configuration, student records integration.
• Implement security information and event management (SIEM) and monitoring systems using SNMP and other protocols.
• Understanding of application lifecycle management.
• Develop new data flows and document existing data flows, including student record data flows.
• Provide additional support as required, such as 3rd Line VLE support and Ivanti Software for Service Management and Change Management.

Desirable Knowledge / Experience:

• Teaching and Learning experience within a Higher Education institution.
• Knowledge of the working structures of the University and the interoperability of student systems in use.
• Project Management experience.
• Software development experience.
• Knowledge of software deployment and testing processes.
• Linux System Administrator experience,
• SQL, PHP or JavaScript experience
• Knowledge of ITIL (Information Technology Infrastructure Library) processes.

What can you expect in return

Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/ New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Workplace nursery scheme;
• Staff recognition schemes;
• Staff discounts on a range of products and services including travel and high street savings.

When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working.

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any CV\'s submitted by a recruitment agency will be considered a gift.

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.

University of Manchester