Job Description

Appointee Accounts Officer

Location: Sheffield City Centre (In-Person)

Salary: 26,000 per year + increasing holiday allowance

Hours: Monday - Friday, 9:00 AM - 5:00 PM (37.5 hours)

The Role: Impact Beyond the Spreadsheet

Do you want a career where your Monday to Friday actually changes lives?

At Citizenship First, we provide a vital lifeline for vulnerable people who need support managing their finances. As our newest Appointee Accounts Officer, you aren't just processing transactions--you are providing the financial stability that allows the people we support to live independently and with dignity.

You'll join Tamara, Megan, and Vicky in our fast-paced, friendly Sheffield office. We are a close-knit team that balances professional financial management with empathy for the people who need our service.

What You'll Be Doing

No two days are the same here. You will manage a portfolio of clients, acting as their financial advocate by:

Empowering Independence: Opening client accounts, applying for DWP benefits, and creating sustainable budgets.
Problem Solving: Navigating the benefits system and liaising with the DWP to ensure clients receive every penny they are entitled to.
Daily Management: Processing online payments, paying household bills, and ensuring the people we support have easy access to their spending money.
Providing a Calm Voice: Speaking with people on the phone--some of whom may have complex needs--with patience and understanding.
Who You Are

We care more about your values and attitude than a perfect CV. You might be a career changer from social care, or a retail/office professional looking for more "heart" in your work. You'll be a great fit if:

You are a "People Person" who can explain complex information in a way that's easy to understand.
You have a Steady Hand: You stay calm under pressure and have a genuine desire to support vulnerable people.
You Love Detail: You're comfortable with spreadsheets, online banking, and keeping accurate records.
You're Organised: You can juggle multiple tasks while meeting deadlines.
Why Join Us?

Meaningful Work: See the direct impact of your work on the community every single day.
Real Work-Life Balance: A reliable 9-5 schedule with no weekend or evening work.
Growth: An extra day of holiday for every year you're with us (up to 4 extra days).
Full Support: We provide a blended training program covering everything from the DWP benefits system to our internal software.
We hire for values and train for skills. If you are caring, professional, and want to make a difference, we want to hear from you.

Helpful Resources for Applicants

Citizenship First: About Us www.citizenshipfirst.org/about.html

What is a Corporate Appointee? www.independentadvocacy.org/corporate-appointee/corporate-appointee-2/

Job Type: Full-time

Job Type: Full-time

Pay: 26,000.00 per year

Work Location: In person