Job Description

We are seeking a highly organised and proactive Appointment Coordinator to join our team. In this pivotal role, you will act as the liaison between clients and medical professionals, ensuring that all appointments are scheduled efficiently, reports are chased and received in a timely manner, and that the entire process is smooth and professional.

Key Responsibilities

Liaise with medical professionals to book client appointments promptly and accurately

Coordinate with clients to confirm appointment times and locations

Monitor appointment status and follow up with medical providers for reports

Ensure all relevant documentation and records are up to date and saved appropriately

Act as the central point of communication between clients, medical experts, and internal teams

Proactively manage delays, cancellations, or rescheduling to avoid disruptions

Ensure timely chasing and receipt of medical reports for internal processing

Maintain confidentiality and handle sensitive information with discretion

Provide regular updates to case handlers or relevant team members

Key Requirements

Previous experience in appointment coordination, or administrative support

Strong interpersonal and communication skills, both written and verbal

Exceptional organisation and time-management abilities

Confident liaising with professionals and managing client expectations

Ability to prioritise and work under pressure to meet deadlines

Familiarity with Microsoft Office and case management systems

A professional, courteous, and proactive approach to work

Desirable

Experience working within a legal, medical, or claims environment

Understanding of GDPR and handling of confidential medical records

Ability to work independently and as part of a team

Job Types: Full-time, Permanent

Pay: 23,800.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person