Job Description

An exciting opportunity has arisen for Maternity Cover Appointments Clerk in the Gastroenterology Department at St Richards Hospital. Working 37.5 hours per week, Monday - Friday (7.5hours per shift), booking all new & follow up appointments as per consultant team requests and from pending lists/patient tracking lists.



You will be required to support with clinic cancellations and rescheduling of appointments including last minute telephone communication with patients.



This is an exciting opportunity for any individual who relishes a challenge and is looking for a starting point career within the NHS.



The successful post holder should have a proactive and friendly attitude with an excellent telephone manner.



Full training on IT applications will be provided (Careflow).



You must be able to work under your own initiative, possess excellent organisational skills and be experienced in dealing with confidential information. You will need attention to detail when booking patients into individual consultant and nurse clinics.



Clerical support to the gastroenterology secretariat enabling our team to provide an efficient and effective secretarial service to the Consultants and clinical teams within gastroenterology.



Book all Gastroenterology/IBD new & follow up appointments from pending lists via Careflow and support with clinic cancellation and rescheduling.



At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.



We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.



As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.



We look forward to receiving your application and the start of your journey with UHSussex.



Book all gastroenterology new & follow up appointments as per consultant/registrar/ specialist nurse request and from pending lists / patient tracking lists including IBD nurse specialists.



Support with all gastroenterology clinic cancellation requests and rescheduling of patients.



To communicate with patients via telephone to inform them of their appointments.



To liaise with all levels of medical staff and administration staff and to escalate issues to your line Manager.



Fold and post patient letters



Support with ordering stationary requirements via Oracle online system as requested.



Support with delivering endoscopy/radiology requests as requested.



Support with scanning and uploading onto EVOLVE as required.