Job Description

Apprentice administrator to assist in the smooth running of the administration at Head Office.

About The Role

SKILLS, KNOWLEDGE AND QUALIFICATIONS

Required:

Basic knowledge / experience of MS Word, MS Excel and Outlook Good communication and organisational skills Ability to manage own workload / priorities Team player Willing to learn, develop and undertake new tasks Friendly, confident, well-presented and customer-focused Professional telephone manner Genuine interest in working within a caring environment An appreciation of need for confidentiality Satisfactory DBS check

MAIN RESPONSIBILITIES

Administration:


1. Regularly monitor the enquiries email inbox ensuring all emails are actioned and responded to appropriately and in a timely. Maintain good housekeeping of the enquiries inbox.


2. Regularly monitor the website email inbox ensuring all emails are actioned and responded to appropriately and in a timely manner. Maintain good housekeeping of the website inbox.


3. Answer all incoming telephone calls in a friendly and professional manner. Ensure all telephone calls are passed onto the appropriate person or messages taken when necessary.


4. Open and sort incoming mail and distribute to the correct staff member to action.


5. Ensure filing is kept up to date and filed accurately.


6. Shred confidential paperwork as and when required.


7. Circulate any central alerts / risk alerts to the relevant staff members. Ensure all responses are received in a timely manner and recorded. Chase all missing responses until a valid response is received escalating when necessary.


8. Carry out regular personnel file audits on new staff members to ensure all files are compliant and required information has been received.


9. To undertake ad-hoc requests as required to support overall smooth running of Head Office and Operations.


10. Update website spreadsheet and forward onto Marketing team.


Communication:


11. Ensure all messages taken are accurate and passed on to the relevant staff member / manager in a timely manner.


12. Update Senior Administrator with daily priorities and when at risk of missing deadlines.


13. Participate in staff training as and when required.


Training and Development:


14. Attend mandatory training days/courses, on or off site, as and when required.


15. Maintain professional knowledge and competence.


Health and Safety:


16. Understand and ensure the implementation of the Company Health and Safety policies, and Emergency and Fire procedures.


17. Promote safe working practice in Central Support.


General:


18. Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.


19. Notify the Senior Administrator, or the Person in Charge, as soon as possible of your inability to work, and also on your return to work from all periods of absence.


20. Adhere to all Company policies and procedures within the defined timescales.


21. Ensure all equipment is clean and well maintained.


22. Carry out any other tasks that may be reasonably assigned to you.


This indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.


Hill Care reserves the right to amend this from time to time, according to business needs. Any changes will be confirmed in writing. Please note that you share with Hill Care the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

Required Criteria

Desired Criteria

Basic knowledge/experience of MS Word, MS Excel and Outlook Good communication and organisational skills Ability to manage own workload/priorities Team player Willing to learn, develop and undertake new tasks Professional telephone manner Genuine interest in working within a caring environment An appreciation of need for confidentiality

Skills Needed

About The Company

Welcome to Hill Care

At Hill Care, we provide high-quality

residential, nursing, and dementia care

that's tailored to the individual needs of each resident and their family.


Our experienced, compassionate teams deliver personalised support in safe, comfortable, and homely surroundings. We promote

dignity, choice, and independence

, creating an environment where residents feel respected, supported and valued.

Why Join Hill Care?

Choosing a care home is a significant decision--and so is choosing where you work. We understand the emotional impact that transition can have on families, and we're here to offer the

expertise, reassurance and personal support

they need.


By joining our team, you'll become part of a group that genuinely puts people first. Whether it's residential, nursing, or dementia care, we focus on delivering the

right support, at the right time, in the right way

--and you'll be central to that mission.


We're proud of the difference we make every day. If you're compassionate, dedicated, and ready to grow your career in a supportive environment, we'd love to welcome you to the Hill Care family.

Company Culture

At Hill Care, your work has real meaning. Whether you're just starting out or looking to grow your career in care,

you can make a difference

--every single day.


We're looking for people who are caring, compassionate, and ready to support older and vulnerable people with dignity and respect. If you have a

positive, can-do attitude

and want to be part of a team that truly values its staff and residents, then you've come to the right place.

Grow With Us

Many of our senior leaders began their careers as carers--and we're proud to support others on that same journey. With a wide range of

career paths and progression opportunities

, you can build a future that works for you.


We offer:

A clear route for progression into senior and management roles Ongoing

training and professional development

A supportive environment that recognises your contribution The chance to work in a well-maintained, high-quality home environment

You'll be working in our residents' home--and we never forget that. We maintain high standards of care, and in return, we

support our teams

to grow and thrive.

Is This You?

If you're kind, driven, and want a role where you're

truly making a difference

, we'd love to hear from you. Join Hill Care, and become part of a team that treats people like family.

Company Benefits

We provide professional training, personal development and promotion paths to support and progress you.


Retirement plan and/or pension, Flexible schedule, Employee development programs, Free parking, Competitive salary, Long service recognition, Work With Charities, Social Opportunities, Employee Recognition Scheme

Salary

10.00 per hour