Job Description

This is a fabulous opportunity to join a local company in a hands-on office-based apprenticeship. Ideal for someone organised, positive, and ready to learn how a busy trade business operates day to day. Suited to those interested in both customer service and administration earning while studying for a

Business Administration Level 3

or a

Customer Service Practitioner Level 2

qualification.

As an Apprentice Administrator or Customer Service Practitioner at

OnTapGroup

, you will work closely with our Office Manager and the wider team to help keep the business running smoothly. This will be a varied and rounded role which will include all areas of the business.

Key Responsibilities

Answering phone calls and emails from customers and suppliers Booking in jobs and appointments for our engineers. Helping with quotes, invoices, and work orders. Supporting the team with social media updates and admin tasks. Keeping office supplies and materials organised. Maintaining good relationships with clients and contractors. Working with the Office Manager to coordinate daily schedules. Gaining customer service and business administration skills. Working as part of a team to complete tasks effectively and efficiently. Interested in property, maintenance, or office management.
The apprenticeship for this role could be either a

Business Administration Level 3

qualification or a

Customer Service Practitioner Level 2

qualification depending on the experience and interests of the chosen candidate. If either of this appeal to you, please do apply.

Key Skills:

Friendly Polite Confident on the phone Reliable Punctual Well-organised Multiple tasker Keen to learn Takes responsibility Team player Works on own initiative Good communication IT Literate Hard-working

Working Week:

40 hours per week - Monday to Friday with one hour for lunch and 6 hours study time per week for work-based learning.

Salary:

15,704 per annum based on the Apprenticeship National Minimum Wage. Please see further information below.

Qualifications Required:

GCSE Maths and English minimum grade 4 desired although not essential

About the Employer:

ON TAP are the market-leading property maintenance company in Brighton & Hove. We work with homeowners, landlords, councils, and local businesses. Our office manages hundreds of maintenance jobs every week across plumbing, heating, electrical, and general building services. For further information please visit: https://www.plumberontap.co.uk/

Training Provided:

Customer Service Practitioner or Business Administrator apprenticeship (depending on experience and interests). Mentoring and on-the-job training from experienced staff.

Future Prospects:

There is an opportunity for a full-time job upon successful completion of the apprenticeship.

Things to Consider:

The apprenticeship length will be either 16 or 19 months depending on which apprenticeship course is agreed. To apply for this Apprenticeship role, you

MUST BE

free from full time education and available to work the hours advised. Applicants

MUST BE

resident in the UK for a minimum of 3 years prior to the start of learning and have work authorisation for the UK. Applicants

WILL NOT BE e

ligible to apply if they have already achieved a qualification which is equal to or higher thank the apprenticeship standard on offer. Applicants

MUST BE

resident in the area local to the apprenticeship opportunity or be prepared to relocate in time to start employment and study. Starting salary will be reviewed based on progression and commitment. This is a purely office-based role and attendance will be Monday-Friday each week. Study is work based although occasional attendance at Chichester College may be required.

Further Information:

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is 7.55 per hour (As of the 1st of April 2025). This is the legal minimum pay per hour applying to 16- to 18-year-old apprentices and those aged nineteen and over in the first year of their apprenticeship. For apprentices nineteen or over who have completed their first year and are continuing their apprenticeship, the National Minimum Wage appropriate to their ages applies.

Job Types: Full-time, Apprenticeship

Pay: 15,704.00 per year

Benefits:

Company pension
Ability to commute/relocate:

Brighton and Hove, BN3 2BB: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Please tell us which apprenticeship you would prefer to do and why? Please tell us a bit about your future ambitions? Please confirm you have read and understood the 'Things to Consider' section of the application? Please confirm you have and can provide proof of your GCSE qualifications.
Education:

GCSE or equivalent (preferred)
Location:

Brighton and Hove, BN3 2BB (preferred)
Work Location: In person