Job Description

Salary

14,566.11 per annum in Year 1, with the potential to increase to 16,559.75. Year 2 salaries dependant on age

Contractual hours

37

Basis

Full Time

Region

Oxford

Package

29 days holiday, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate), employer benefits scheme.

Job category/type

Fixed term

Date posted

06/08/2025

Job reference

002698



Oxford City Council has an exciting opportunity for an Applications Processing Apprentice to join one of our dynamic teams. This role offers a fantastic opportunity to start your career in local government, gain valuable workplace experience, and make a real difference in your community.



As an apprentice, you will be supported in developing a wide range of administrative and professional skills while working towards

a Level 2 Customer Service Practitioner qualification

. You will gain insight into how a busy Council operates and have the chance to work with a variety of departments and stakeholders across the organisation and the city.



Your day-to-day responsibilities will be primarily processing customer applications related to at least two service areas, and you will play a key role in supporting the smooth running of the team. Depending on the service area, this may include helping with projects, customer enquiries, organising meetings or events, maintaining records, and contributing to the delivery of community-focused services.



We are looking for an enthusiastic and motivated apprentice who is:


Committed to providing excellent customer service and building positive relationships Organised, with a keen eye for detail Interested in learning how local government supports communities and services Able to manage their time and prioritise tasks effectively Eager to learn, grow, and develop new skills A team player who takes responsibility and adapts well to change Passionate about contributing to the success of the team and making a positive impact

For an informal discussion about the post please contact Clare on 01865 602804 or email cbritto@oxford.gov.uk