Job Description

UHNM is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
Based in the Hearing and Balance Centre at Royal Stoke, this exciting opportunity involves supporting the clinical team to deliver a wide range of sub- specialty services including; routine, complex adult and paediatric audiology, vestibular assessment and rehabilitation and hearing therapy. The post holder will be responsible for implementing infection prevention measures, assisting with stock control and assisting with administration of clinical procedures.
The role involves enrolment onto the fully funded Level 2 Apprenticeship course run by CRS, which is an online training course running for sixteen months.
Main duties of the job

• Perform routine hearing aid repairs to adult and paediatric audiology patients
• Meet and greet patients and families and escort them to the clinic room
• Under supervision, perform the role of assistant in paediatric audiological assessment and rehabilitation, by actively engaging with children to support successful outcomes
• Assist the Audiologist with rehabilitation of patients with hearing loss, including sign posting, advice, providing hearing aid information and accessories and following individual patient care plans
• Process messages from Audiologists direct phone line/email from internal and external health professionals and parents/guardians of paediatric patients.
• Assist with equipment set-up, room preparation and daily calibration of equipment
• In conjunction with the Audiologists, be responsible for infection control within department protocols
• Assist with invoices, stock control and audit of stock.
• Provide support to the Assistant Audiologists with the maintenance of an organised, clean stock room.
• Be responsible for the processing, despatch, registration and filing of departmental ear moulds and, using appropriate recording mechanisms as implemented by Head of Service and/or Audiologist.
• Under the supervision of the Assistant Audiologist, be responsible for arranging external repair/replacement of faulty hearing aid
• Assist in maintenance of other departmental data recording systems, databases, and filing systems

About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Details
Date posted
12 September 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pa
Contract
Apprenticeship
Duration
12 months
Working pattern
Full-time
Reference number
205-7360793
Job locations
Royal Stoke University Hospital
Newcastle Road
Stoke on Trent
ST4 6QG
Job description
Job responsibilities

• Perform routine hearing aid repairs to adult and paediatric audiology patients
• Meet and greet patients and families and escort them to the clinic room
• Under supervision, perform the role of assistant in paediatric audiological assessment and rehabilitation, by actively engaging with children to support successful outcomes
• Assist the Audiologist with rehabilitation of patients with hearing loss, including sign posting, advice, providing hearing aid information and accessories and following individual patient care plans
• Process messages from Audiologists direct phone line/email from internal and external health professionals and parents/guardians of paediatric patients.
• Assist with equipment set-up, room preparation and daily calibration of equipment
• In conjunction with the Audiologists, be responsible for infection control within department protocols
• Assist with invoices, stock control and audit of stock.
• Provide support to the Assistant Audiologists with the maintenance of an organised, clean stock room.
• Be responsible for the processing, despatch, registration and filing of departmental ear moulds and, using appropriate recording mechanisms as implemented by Head of Service and/or Audiologist.
• Under the supervision of the Assistant Audiologist, be responsible for arranging external repair/replacement of faulty hearing aid
• Assist in maintenance of other departmental data recording systems, databases, and filing systems.
• Process returned patient questionnaires and liaise with the clinical team and admin team to arrange appointments where appropriat
• Actively participate in clinical audit at local, regional or national levels
• Assist the Audiologist with preparation of domiciliary visit
• Accompany the Audiologist on domiciliary visits and assist with the necessary clinical procedures in the domiciliary environment
• Attend departmental staff meetings and training events as required by the Head of Service
• Other duties as may be discussed and agreed with the line manager and in keeping with the General Description, but excluding diagnostic audiometry and rehabilitative procedures

The Audiology Team will support your learning throughout this period and provide you with the necessary training to perform basic clinical procedures, hearing aid repairs and advice to patients, in addition to promoting deaf awareness throughout the trust and wider community. It is hoped that the successful candidate will be motivated to continue with further training in the form of Audiologist Apprenticeship.Ideally, the successful candidate will have experience of excellent customer services and a passion for patient centred care. Job description
Job responsibilities

• Perform routine hearing aid repairs to adult and paediatric audiology patients
• Meet and greet patients and families and escort them to the clinic room
• Under supervision, perform the role of assistant in paediatric audiological assessment and rehabilitation, by actively engaging with children to support successful outcomes
• Assist the Audiologist with rehabilitation of patients with hearing loss, including sign posting, advice, providing hearing aid information and accessories and following individual patient care plans
• Process messages from Audiologists direct phone line/email from internal and external health professionals and parents/guardians of paediatric patients.
• Assist with equipment set-up, room preparation and daily calibration of equipment
• In conjunction with the Audiologists, be responsible for infection control within department protocols
• Assist with invoices, stock control and audit of stock.
• Provide support to the Assistant Audiologists with the maintenance of an organised, clean stock room.
• Be responsible for the processing, despatch, registration and filing of departmental ear moulds and, using appropriate recording mechanisms as implemented by Head of Service and/or Audiologist.
• Under the supervision of the Assistant Audiologist, be responsible for arranging external repair/replacement of faulty hearing aid
• Assist in maintenance of other departmental data recording systems, databases, and filing systems.
• Process returned patient questionnaires and liaise with the clinical team and admin team to arrange appointments where appropriat
• Actively participate in clinical audit at local, regional or national levels
• Assist the Audiologist with preparation of domiciliary visit
• Accompany the Audiologist on domiciliary visits and assist with the necessary clinical procedures in the domiciliary environment
• Attend departmental staff meetings and training events as required by the Head of Service
• Other duties as may be discussed and agreed with the line manager and in keeping with the General Description, but excluding diagnostic audiometry and rehabilitative procedures

The Audiology Team will support your learning throughout this period and provide you with the necessary training to perform basic clinical procedures, hearing aid repairs and advice to patients, in addition to promoting deaf awareness throughout the trust and wider community. It is hoped that the successful candidate will be motivated to continue with further training in the form of Audiologist Apprenticeship.Ideally, the successful candidate will have experience of excellent customer services and a passion for patient centred care.
Person Specification
Qualifications
Essential

• Passed at least five GCSE examinations

Experience
Essential

• Proficient in the use of Microsoft office: Word, Excel, access and Power-point

Person Specification
Qualifications
Essential

• Passed at least five GCSE examinations

Experience
Essential

• Proficient in the use of Microsoft office: Word, Excel, access and Power-point

Skills Required