Job Description

Apprenticeship Opportunity - Customer Service Practitioner

Location: Hadston House, Druridge Bay

Hours: 30 per week

Contract Type: Fixed Term - Apprenticeship

Salary: National Apprenticeship Rate

Training Provider: Derwentside College (100% onsite at Hadston House)

Qualification: Level 2 Customer Service Practitioner

About the Role

We're looking for a motivated, friendly, and community-minded individual to join our team at Hadston House as a Customer Service Apprentice. You'll gain real experience in a busy, award-winning community hub while working towards a nationally recognised qualification delivered by Derwentside College.

This is a fantastic opportunity to develop your skills in customer service, administration, and community engagement while making a real difference to local people. You'll also benefit from working alongside an experienced team, including a previous apprentice who can offer guidance and support.

Main Duties

As part of the team, you'll be involved in a wide range of activities, including:

Designing engaging posts and graphics for social media

Answering telephones and handling public enquiries

Supporting the admin and reception teams

Assisting with community sessions for older people and young people

Helping to plan and deliver events and fundraising activities

Recording data, preparing presentations, and supporting diary management

Keeping the centre clean, tidy, and welcoming for visitors

Bringing your own ideas and enthusiasm to help us grow our impact

What We're Looking For?

A genuine interest in community work and helping others

Professional and confident communication skills (face-to-face and written)

Reliable, trustworthy, and able to maintain confidentiality

Friendly, fun, and approachable personality

Good IT skills (especially Google Workspace tools)

Motivated to work hard and complete your apprenticeship

Respectful, polite, and a positive team player

Must be able to pass an enhanced DBS check

Good standard of English and Maths

Ideal opportunity for a local person

Employee Benefits

Flexible working days where appropriate

Discounted products through staff ordering

Access to Bright discount platform for retail and restaurants

Onsite parking

Supportive, friendly team environment

Statutory holiday entitlement

Statutory Sick Pay (SSP)

How to Apply

To apply, please send your CV and a short covering email explaining why you'd like to join our team to:

info@hadstonhouse.co.uk

Closing Date: 18th December 2025

Job Type: Apprenticeship

Pay: 8.00 per hour

Expected hours: 30 per week

Benefits:

Bereavement leave Discounted or free food Employee discount Free parking On-site parking Store discount
Education:

GCSE or equivalent (preferred)
Work Location: In person