Job Description

Organisation

Southampton City Council

Service Area

Finance

Job Location

Civic Centre, Southampton SO14 7LY

Contract Length

Fixed term for 20 months

Work Hours

Full time 37 hours per week

Salary

24,795 - 25,185 per annum

Special Requirements

DBS will be required

Closing Date

23/11/2025

Job Reference

16172
and Person Specification

"Southampton - a city of opportunity where everyone thrives"

Apprenticeships are an exciting way to develop your career. At Southampton City Council we're keen to invest in people, apprentices are a valuable part of our workforce and the future of the council.



As an apprentice you'll be receiving practical and professional training right from the start. Working alongside experienced colleagues who will supervise your development and a dedicated mentor providing support and guidance throughout your training. You will have regular reviews with your manager and tutor so you know how you are doing and can gain support with any activities to help you progress.



An apprenticeship is a real job, with real responsibilities and along with a competitive salary an apprenticeship will provide you with many benefits including;


Paid time off for holidays and a pension scheme A career path so you can progress to the next level On and off the job training The achievement of a nationally recognised qualification while you work.

At Southampton City Council we are committed to paying Foundation Living Wage as a minimum and we believe apprentices should also be paid fairly. Your salary as an apprentice will be 24,795 annually and may increase in line with any national rise in Foundation Living Wage.



Although we can't guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for other roles within the council, and help make sure you are ready for a wider job search with support from our Employment Skills team.

About the role:

An exciting opportunity has arisen for an Apprentice Debt Officer to join the Debt Management Centre.



We are looking for candidates with excellent communication skills, the ability to handle potentially challenging situations with professionalism, and confidence using a range of IT systems.



The successful applicant will demonstrate a positive attitude, strong work ethic, and a genuine interest in developing a career in debt recovery and financial operations. You must be self-motivated, able to multitask, meet deadlines, and work effectively under pressure.



Please see the job description for more information.



You will be working towards the Level 3 Senior Credit Controller and Debt Collection Specialist apprenticeship with CSA Learning. The duration of this apprenticeship is 16 months with 4 months for the End Point Assessment.



If you feel you have the background, experience, and enthusiasm to take on this role, we'd love to hear from you.



To apply for this role please click on the 'Apply' button below to complete the online application form.

Additional information:

This role is a fixed term apprenticeship, 37 hours a week



This is a fixed term position and the salary will be pro rata of the above salary.

This post is fixed term for 20 months

Please note the salary quoted is based on full time hours (37 hours).



It is usual for successful candidates to start at the bottom of the pay grade.

W

hat we can offer you

:

Salary:

The

starting salary is 24,795

with annual progression through the salary bands.



Here at SCC we have a range of different benefits, a few examples can be found below.


Excellent local government pension with 16.8% employer contribution Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution) Generous holiday 25-31 days, based on role and service Flexible working options (role-dependent) Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents Training and development, including coaching and mentoring Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks Veteran-friendly employer with the Armed Forces Covenant Retail discounts and savings through the Southampton City Council benefits platform Discounted memberships at local sports and fitness centres Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans Employee volunteering scheme with 2 paid days leave to volunteer

F

or further information on our benefits package please visit

:

Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For an informal discussion about the post please email Josie Kiernan at Josie.Kiernan@southampton.gov.uk with your contact number and request a call back.

Recruitment contact details:

Email: recruitment@southampton.gov.uk

Tel: 023 8083 4033

For more information about SCC please visit

Southampton City Council

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