Job Description

Apprentice Helpdesk Administrator

CLEANEVENT SERVICES LIMITED

Tottenham London (N17 0BX)

Summary

We are recruiting a Helpdesk Co-ordinator. This is an opportunity to join an established company working within the facility services sector. A fantastic opportunity to join an established company as a Helpdesk Co Ordinator. CleanEvent are looking for an experienced and dynamic individual, the role will be based at the Tottenham Hotspur Football Club venue.

Apprenticeship - Business administrator L3

Hours - any 5 out of 7 days each week. Shift pattern to be confirmed.

37.5 hours a week

Work

As an apprentice, you'll work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.

What you'll do at work

Reporting to the General Manager this role is responsible for;

Supporting Tottenham Hotspur Football Club (THFT) main helpdesk and CleanEvent (CE) management with administrative duties. Working on Event day as main helpdesk administrator for CE.

Key Responsibilities:

Assist the finalisation of indicative staff plan and assist in the preparation of staff rosters in Human Force IT System. Assist the Manager with staff briefings - (preparation of stand-by lists, information sheets etc.) Assist the Manager with staff applications and ensure that appropriate employee checks are done, application forms and other supporting documentation is finalised and forwarded to payroll. Assist the Manager by ensuing that the timesheets are completed by all staff accurately and that all timesheets are correctly entered into Human Force system database Assist the Manager with the processing of all purchase orders; job dockets are correctly entered into the finance system. Assistance for provision of adequate uniforms, laundry arrangements and ensure all uniforms are ready for distribution Arrange display of all site plans, white boards, event timetables and any relevant information to assist venue management and staff Set up Human Force system for biometric staff clock in and out processes Ensure all staff are signed on and issued with the correct uniform Ensure Area Supervisors and Manager are aware of any staffing issues Ensure all staff sign off at the end of their shift and return uniforms, radios and keys Ensure timesheets are completed accurately in Human Force system and passed onto payroll for processing according to the stated process Ensure all paperwork relating to hiring staff has been completed and passed to the HR/Payroll Department in a timely manner Ensure incidents/accidents which occur are reported on Atlas database. Operating the event day Help Desk when required, ensuring all information is correct and thoroughly followed through to completion. Answer phones and direct calls/take messages as required Distribute emails, post etc. as required Ensure data entry of Purchase Orders and Job Dockets daily Print event evaluations and staff assessments for distribution to Area Supervisors for close of the event Undertake client administrative duties similar to those described above
Client & Team Relationships

Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns. Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively. Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service.

Where you'll work

Tottenham Hotspur Football Ground, Lilywhite House 782 High Road, Tottenham London, N17 0BX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BUCKINGHAMSHIRE COUNCIL

Your training course

Business administrator

Equal to Level 3 (A level)

Your training plan

As part of this role, you will undertake a level 3 apprenticeship in Business Administration Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) Continued Professional Development training, organisational structure Legislation and Regulations Business Administration communication skills Stakeholder Engagement - both internal and external Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid Record and document production - document layout, GDPR, Proof reading techniques Decision Making - cost benefit analysis, break even analysis, 5 Why's, Root Cause Analysis Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support Social Media in Business and personal Project Management tools - project Life Cycle, Gantt chart, Power V's Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques Change management PESTLE analysis Finance - Budget Management, invoice processes Interpersonal skills - professionalism, coaching methods, organisational culture Presenting Like a Pro - workshop on how to deliver high quality presentations

Essential qualifications

GCSE English (Grade A-C/9-4) essential GCSE Maths (Grade A-C/9-4) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills IT skills Attention to detail Customer care skills Administrative skills Team working

Other requirements

Essential Personal Qualities: A proactive, positive attitude with a strong work ethic. Exceptional organizational skills and attention to detail, particularly in compliance and rostering tasks. Strong leadership and team management abilities, with a collaborative mindset. Excellent written and verbal communication skills. Ability to work effectively under pressure in a fast-paced, dynamic environment. Flexibility to work evenings, weekends, and public holidays as needed. Commitment to ongoing professional development and training.

About this company

CleanEvent is a company that provides cleaning and security services to sporting and leisure facilities. CleanEvent is fast becoming a leader in this industry sector with multiple locations across the United Kingdom.

https://ceworld.com/

Company Benefits

22 days annual leave (exclusive BH) Cycle to work scheme Private Health, Optical and Dentist benefits Discounts at Gyms, Restaurants and shops Company Sick Pay

After this apprenticeship

CleanEvent believes in growing talent from within, providing opportunities to advance as your skills develop.

Job Types: Full-time, Apprenticeship

Pay: From 24,000.00 per year

Benefits:

Cycle to work scheme Employee discount Store discount
Work Location: In person