Job Description

Application closing date
29/07/2025
Location
Halifax
Salary
National Minimum Wage/National Living Wage
Package
37 hours per week, 24 month fixed term contract
Job category/type
Apprenticeship

Job description

Post Ref:

CC500



Based in central Halifax and ability to travel between the locations where the Housing Access and Temporary accommodation Services are delivered.



If you would like to discuss the role or location in more detail please contact Sarah Goldthorpe or Deborah Priestley on 01422 264300



Study towards a Level 3 Housing & Property Management qualification



This is an exciting opportunity to work across a number of teams deliverling homelessness prevention, housing advice and temporary accommodation services



You will provide a high level of customer service and assist Housing Support, Housing Options and the support and administrative staff in their duties and learn how to assist in delivery of resident activity events at the Council's Refuge and temporary accommodation facility. The Housing Access teams are currently supporting a wide range of residents of Calderdale through preventing homelessness, providing support to people in their tenancies and providing advice and assistance to support residents.



The work includes customer service, managing a busy reception area (for health and safety/security reasons the buildings access and egress is via a staffed reception area), meeting with clients, contractors and professionals and developing those skills needed. Other responsibilities include reporting repairs, and general housing management tasks. The role offers opportunities to develop advice and support skills to people who need help with their housing options, support people to prevent them becoming homeless and supporting those clients who ultimately end up in temporary accommodation.



The successful candidate will be able to demonstrate strong organisational and communication skills and be familiar with IT systems. We would require you to have excellent verbal and written communication skills and demonstrate experience of working within a customer focused role.



We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Closing Date: 29th July 2025

Interview Dates: 5th/6th August 2025

We may utilise digital interview methods.



As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.



On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.



Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian & Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel.



For support on your application please read our Application Booklet or visit our Employment Hub.