Job Description

IT Support Superhero Apprentice

Hey there, tech-savvy peeps! Are you ready to embark on an epic IT adventure? Your IT Department Ltd is on the lookout for an apprentice IT Support Technician to join our incredible team based in Eastwood, Nottingham. Buckle up and get ready to provide first-line technical support, configure cool equipment, and even rock some on-site installations. It's time to unleash your inner IT hero!

Let's break it down for you:

What's in it for you:

A fast-paced and supportive environment where you'll be part of a growing IT support and services company. We're all about teamwork and helping each other level up!

A chance to learn the ropes of Service Desk, Field Engineer, and Project Engineer skills. You'll be a true IT all-rounder by the end of your apprenticeship.

And did we mention the opportunity to earn some serious moolah? You'll be taking home a super-powered annual wage of 16,000.

Work-life balance? We've got you covered:

You'll be saving the world from Monday to Friday, with shifts between 7am and 6.30pm. Don't worry, you'll still have plenty of time for epic weekend plans!

We're talking a total of 40 hours per week. That's enough time to save the world and still have time for Netflix binges.

What you'll be doing:

Answering customer calls, emails, and even live chats to provide top-notch first-line technical support. You'll be the go-to hero for anyone in need.

Flex those IT muscles and support Windows PCs, servers, network devices, and printers. You'll be the IT guru everyone turns to.

We love keeping things organised! You'll accurately categorise and record service tickets using our IT Business Management System, ConnectWise.

Time to show off your troubleshooting skills! You'll tackle incidents with basic troubleshooting methods and document every step like a true pro.

Remember, communication is key! You'll keep customer documentation up to date and work towards smashing those service level agreements.

When you're ready, you'll become a master at configuring and setting up equipment in-house, getting it ready to rock 'n' roll at our clients' locations.

As you gain experience and confidence, you'll even get to assist with on-site installations of computers and basic networking equipment. How cool is that?

Perks and superpowers we offer:

Full training and support from both your provider and the Your IT family.

Besides fighting cyber battles, you'll also enjoy 21 days of paid holiday plus bank holidays. Time to relax and recharge those IT superpowers!

We believe in rewarding our heroes. Paid overtime, cool staff rewards via CrewHU, and The Your IT Academy, a wicked staff development program where you get paid to learn, are all part of the package.

Our modern working environment is the perfect place to unleash your IT awesomeness. Plus, we've got a cool breakout area for those well-deserved breaks.

We've got your back with BUPA /We Care service. Your well-being is a priority!

We don't just work hard, we play hard too. Regular team events outside of work will keep you pumped and connected.

Oh, and did we mention a casual dress policy while in the office? Say goodbye to those stuffy suits and hello to comfy tech-friendly attire!

What we're looking for:

We're after bright and diligent individuals who can communicate technical issues to non-tech-savvy users. No jargon, just plain English!

A basic understanding of IT infrastructure, hardware, and network architecture will give you a head start in this IT adventure.

Prioritising tasks with a customer-focused approach is your secret weapon. Plus, being a team player is a must. We're all in this together!

While having your own car and a full UK driving license is not mandatory, it's definitely a plus. You might be zipping around to visit our awesome clients.

Your mission requirements:

At least 5 GCSEs at grades 9-4 (or A*-C), including English and maths. Equivalent qualifications are also welcome. Show us what you've got!

Higher-level qualifications in IT/Technology-related subjects would be super cool but not essential. We're all about that passion and drive.

What's next for you:

If you prove yourself as a hard-working apprentice, the sky's the limit! There's a full-time role waiting for you, along with the possibility of higher-level qualifications. Your IT career is about to reach new heights!

So, are you ready to join our awesome team of IT heroes? Apply now and let's save the world, one tech issue at a time!

Disclaimer: Superpowers not included. But hey, we'll still treat you like a hero!

Job Types: Full-time, Apprenticeship

Pay: 16,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Private medical insurance Sick pay Work from home
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Application deadline: 28/02/2025