Job Description

This is an Apprenticeship Vacancy for 30 - 37.5 hours per week.

Salary:

7.75/hr which will be reviewed at 6 and 12 months from starting.

Apprenticeship course:

Level 3 NVQ in Business Administration, 18 month duration.

Are you looking for an exciting opportunity to join a friendly and supportive GP Practice Team, whilst gaining a recognised qualification?

We are looking to recruit an Apprentice Medical Receptionist / Administrator to join our friendly practice in Topsham, Exeter. This vacancy is for 30 - 37.5 hours per week (negotiable).

The hours will be on a rota basis, Monday - Friday, 8am until 6:30pm. There will be the opportunity to work evening and weekend shifts, paid at enhanced rates.

You will be studying a Level 3 NVQ in Business Administration, provided by our training partner SWATPRO.

The ideal candidate will:

Be computer literate and able to learn new systems. Have general education to at least GCSE standard or equivalent. Have common sense. Have a flexible approach to working, and be able to prioritise workloads. Maintain confidentiality at all times. Be eager to learn and develop

Experience:

Working knowledge of Windows and MS Office. Experience of working with the public in a customer facing role

Job Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the Practice team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with team members and external agencies such as secondary care and community service providers.

Primary Responsibilities

The following are the core responsibilities of the Medical Administrators, which you will be taught throughout your Apprenticeship. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on SystmOne Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patient's healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the appropriate team members Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Provide cover during staff absences Scanning of patient related documentation and attaching scanned documents to the patient's healthcare records Complete opening and closing procedures as required Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Benefits of working for Topsham Surgery:

Access to the NHS Pension Scheme with 20% employer contribution. Life assurance scheme via the NHS Pension scheme Dedication to staff development, educational opportunities and scope to progress. 27 days annual leave, plus statutory holidays. Flexible working hours. Frequent social outings.
Job Types: Full-time, Apprenticeship
Contract length: 18 months

Pay: From 7.75 per hour

Expected hours: 30 - 37 per week

Benefits:

Company events Company pension Employee discount Flexitime Free flu jabs On-site parking Sick pay Transport links
Application question(s):

Are you able to work early shifts (08:00 start) to open the surgery? Are you able to work late shifts (18:30 finish) to close the surgery? We have two surgery buildings, one in Topsham and another at Glasshouse Lane (Countess Wear). Will you be able to reliable travel to either surgery?
Education:

GCSE or equivalent (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Expected start date: 18/08/2025