Job Description

Rotunda Ltd

JOB TITLE: Apprentice Receptionist & Business Administrator

LOCATIONS: Rotunda Ltd, Great Mersey Street, Liverpool

REPORTING TO: Community Hub & Enterprise Manager

SALARY: Apprenticeship wage

HOURS: 37.7 hours per week

Monday to Friday

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OVERALL PURPOSE OF THE POST

The post-holder will be the first point of contact for visitors, tenants and clients at the Enterprise Centre, providing a professional and welcoming front of house service.

The role supports the smooth day to day running of the centre by delivering high-quality reception, administrative and business support services.

This includes managing enquiries, bookings and communications, maintaining office systems and records and assisting with the coordination of events, tenants and community activities.

MAIN DUTIES AND RESPONSIBLITIES

1. Provide a warm and professional environment to all visitors, tenants and clients

2. Answer, screen and direct telephone calls, emails and general enquiries

3. Maintain a tidy, safe and welcoming reception area

4. Manage visitor sign-in procedures and ensure compliance with health and safety requirements

5. Maintain accurate records, databases and filing systems

6. Manage and coordinate meeting room and minibus hire, external bookings and tenants' enquiries.

7. Assist with financial administration

8. Prepare letters, reports and other documents when required

9. Support the Centre Manager with monitoring and reporting tasks

10. Comply with all Rotunda's policies and procedures, i.e. Code of Conduct, Heath and Safety and Equality and Diversity Policy.

11. Assist with marketing and communications (e.g. updating noticeboards, social media and newsletters if required

12. Support community and enterprise activities delivered through the centre

13. Uphold the values and professional values of Rotunda Enterprise Centre

14. Respond to general enquiries regarding all services offered by Rotunda

15. Attend training events as required in relation to duties and responsibilities

Rotunda Ltd

Person Specification

EXPERIENCE, KNOWLEDGE AND SKILLS

Ideal

Willingness to develop knowledge of enterprise operations such as finance, compliance and customer management

Knowledge and experience of data gathering and interpretation

Knowledge of Microsoft Office, including Word, Outlook, and Excel

Excellent communication skills and a professional telephone manner

Excellent customer service skills

Good organisational and time management skills

Ability to work to targets and meet deadlines

Familiar within GDPR processes when handling personal data

Qualifications

GCSE Math & English and good overall standard of Education

Personality & Disposition

Warm, approachable and welcoming - enjoys meeting and helping people

Positive and enthusiastic, with a 'can do' attitude

Patient, calm and professional, especially during busy periods

Reliable and trustworthy, with a strong sense of responsibility

Flexible and adaptable, happy to lend a hand to different departments when needed

A real team player who also takes initiative and works well independently

Passionate about supporting enterprise, learning and community development

Strong organisational skills

A great sense of humour!

Job Types: Full-time, Apprenticeship

Pay: From 7.55 per hour

Expected hours: 37.5 per week

Benefits:

On-site parking
Work Location: In person