Job Description

Directorate: Public Health, Protection and Wellbeing

Section: Public Protection

Location: Civic Centre

Grade: National Apprenticeship Minimum Wage

Hours: 37 hours per week

This advert is open to both Internal and External applicants.

This is a fixed term post for 27 months.

We are offering an exciting opportunity for a highly motivated individual to kick start their career in trading standards as an Apprentice Regulatory Compliance Officer.

You will join our dynamic and innovative team, protecting Stoke-on-Trent residents and supporting local business to thrive in a fair trading environment.

You will undertake the Level 4 Regulatory Compliance Officer Apprenticeship, developing your skills to assess compliance of businesses with consumer protection regulations, and advising the general public on consumer issues.

Working under the supervision of our team, you will support the service in providing advice to residents, inspecting businesses, and conducting investigations for further enforcement action.

You will be educated to Level 3 (e.g. Level 3 apprenticeship; A levels; BTEC; T level) with 5 GCSE's including English and Maths (or equivalent Functional skills level 2) and willing to undertake up to 16 months training including an end-point assessment to complete the qualification.

You will have some experience of customer service, and be able to communicate clearly in person, and in writing, with a wide range of people.

You will have a confident approach, with some ability to interpret basic legal information, and to work with accuracy and attention to detail.

You will be a self-motivated, reliable team member.

We offer a full training package, plus continuous on-the-job training to support you to achieve this qualification and start you on your way to a career in Trading Standards.

Further details about the Level 4 Apprenticeship can be found at Regulatory compliance officer / Skills England.

If you are looking for an exciting and challenging career, this could be for you. For an informal discussion contact karen.jones@stoke.gov.uk.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all our employees and volunteers to share this commitment. This position is exempt under the Rehabilitation of Offenders Act 1974 and the successful applicant will be subject to a criminal record check from the Disclosure and Barring Service (DBS).

Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.

Equality, Diversity and Inclusion

At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences.

We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don't meet all of the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply.

We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.

To Apply

- please visit our website https://webrecruitment.stoke.gov.uk/wrl/ If you have any queries or want an application form in another format, please email or call us on 01782 238189.

Job Types: Full-time, Fixed term contract
Contract length: 27 months

Pay: 7.55 per hour

Expected hours: 37 per week

Work Location: In person

Application deadline: 07/10/2025
Reference ID: 0000025078