Job Description

Company Overview

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Summary

Join Equans as an Apprentice Resident Liaison Officer and serve as a vital link between residents and the construction team. You'll be the primary point of contact, supporting smooth project execution and customer satisfaction while gaining structured training and gaining insights into construction and customer service.

Responsibilities

Resident Communication:

Establish and maintain open channels of communication with residents, informing them about project timelines, potential disruptions, and progress updates.

Information Distribution:

Prepare and distribute newsletters, notices, and other informative materials to keep residents informed.

Issue Resolution:

Act as the first point of contact for resident concerns, resolving issues promptly or escalating them when necessary.

Progress Monitoring:

Assist in tracking on-site progress and relay necessary information to residents.

Event Coordination:

Organise and participate in resident meetings, open days, and consultation events to foster community engagement.

Impact Assessment:

Monitor the effects of construction activities on the community, ensuring residents are aware of factors such as noise, dust, or road closures.

Collaborative Efforts:

Work closely with construction teams, site managers, and health & safety officers to prioritise and address resident needs.

Record Maintenance:

Keep accurate records of all resident communications, including emails, letters, and meeting minutes.

Administrative Support:

Perform administrative tasks such as report writing and document management. Any other reasonable management request as agreed with Senior RLO / RLO Manager.

Call-To-Action

If you're ready to make a meaningful impact in the world of professional training, we invite you to apply today and join us at Mercury Training!
Job Types: Full-time, Apprenticeship

Pay: 21,000.00-25,000.00 per year

Benefits:

Cycle to work scheme Employee discount Life insurance
Application question(s):

Do you have an interest in construction and customer service sectors?
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Location:

London W10 6TT (required)
Work Location: In person