Job Description

Company Overview

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

Summary

This is a full-time apprenticeship position. On offer is a competitive salary, structured training, and a full benefits package.

As this is a social value-based role, applicants must be located in or very near the W10 (West London) area to be eligible.

The Apprentice Resident Liaison Officer serves as a vital link between the construction team and residents, ensuring effective communication and addressing concerns promptly. This role involves being the primary point of contact for residents, facilitating smooth project execution, and maintaining high levels of customer satisfaction. The apprenticeship offers structured training, providing the ARLO with essential skills and insights into both the construction and customer service sectors

Responsibilities

Resident Communication:

Establish and maintain open channels of communication with residents, informing them about project timelines, potential disruptions, and progress updates.

Information Distribution:

Prepare and distribute newsletters, notices, and other informative materials to keep residents informed.

Issue Resolution:

Act as the first point of contact for resident concerns, resolving issues promptly or escalating them when necessary.

Progress Monitoring:

Assist in tracking on-site progress and relay necessary information to residents.

Event Coordination:

Organise and participate in resident meetings, open days, and consultation events to foster community engagement.

Impact Assessment:

Monitor the effects of construction activities on the community, ensuring residents are aware of factors such as noise, dust, or road closures.

Collaborative Efforts:

Work closely with construction teams, site managers, and health & safety officers to prioritise and address resident needs.

Record Maintenance:

Keep accurate records of all resident communications, including emails, letters, and meeting minutes.

Administrative Support:

Perform administrative tasks such as report writing and document management. Any other reasonable management request as agreed with Senior RLO / RLO Manager.

Benefits:

24 days annual leave (+ public holidays) Life Cover equivalent to 1,5 times annual salary Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Holiday purchase scheme 2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes Attractive Employee Referral Rewards Scheme Access to our growing employee networks 24/7 Employee Assistance Program and access to mental wellbeing app
Job Types: Full-time, Apprenticeship

Pay: 21,000.00-25,000.00 per year

Benefits:

Cycle to work scheme Employee discount Gym membership Health & wellbeing programme Life insurance
Application question(s):

Do you have an interest in construction and customer service sectors?
Education:

GCSE or equivalent (required)
Licence/Certification:

Driving Licence (preferred)
Location:

Tydd Saint Mary PE13 3PT (required)
Work Location: In person