Job Description

Description

We are seeking a proactive and community-focused Apprentice Resident Liaison Officer (RLO) to join our team in Latimer Road (W10). This is a fantastic opportunity to start your career within the construction and customer service sector, acting as the vital link between residents and our on-site project teams.

This is a social value-based apprenticeship, meaning you must be located in or very close to the W10 postcode.

You'll gain structured training, hands-on experience, and support from an on-site mentor while playing a key role in helping residents stay informed and supported throughout ongoing works.

Key Responsibilities

Act as the main point of contact for residents during construction projects Communicate updates, timelines, and potential disruptions Support resident meetings, consultations, and engagement events Log and monitor resident concerns, escalating where needed Provide administrative support to the site and health & safety teams Ensure works in occupied housing environments are carried out with minimal disruption Complete your apprenticeship training programme with regular mentoring and reviews
Requirements

Strong communication and people skills Organised and good at multitasking Confident in problem-solving and working calmly under pressure Interest in construction / housing / community engagement Basic IT skills (Microsoft Office: Word, Excel, etc.) GCSE-level education (or equivalent) Must be located in or very close to the W10 postcode. Full UK Driving Licence
Benefits

24 days holiday + bank holidays Life cover (1.5x salary) Employee discounts on major retailers Gym membership & cycle-to-work schemes CSR volunteering days Professional qualifications & training support 24/7 Employee Assistance Programme Friendly, supportive team and hands-on learning environment
Job Type: Apprenticeship

Pay: 21,000.00 per year

Application question(s):

This is a social value-based apprenticeship, meaning you must be located in or very close to the W10 postcode. Are you currently based in or near W10?
Work Location: In person