Job Description

Apprenticeship Team Administrator - please only apply if you are happy to be on a 12-18 Apprenticeship scheme, this will require you to complete studying/training as part of your role.



To provide high-quality reception, front of house, clerical and administrative service to patients, service users, carers and anyone who access the Trust services.

The post holder will:

Put the needs of our patients and their carers first, and involve them fully in their care Show kindness and compassion in all aspects of the care we provide Behave with honesty, integrity and openness Create a safe, friendly and caring environment, where people are treated with respect, courtesy and dignity Strive for excellence, recognising achievements and valuing hard work

Support our staff to be the best that they can be



To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services in an inpatient environment.



The post holder will encompass regular telephone liaison with external agencies.



You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.



Your duties will encompass regular liaison regarding the keeping of the appointments diary typing of letters and reports, taking and transcribing minutes at meetings as necessary, telephone liaison as necessary with external agencies and making appointments at the request of the service. You will assist in the maintenance of records, filing, and photocopying and any duties essential to the comprehensive administration support service you will provide.



The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.



Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.



North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.

Our Five-Year Strategy:

We will provide consistently high-quality care closer to home.



With our partners in North London and each borough we will ensure equity of outcome for all



We will offer great places to work, providing staff with supportive environment to deliver outstanding care.



We will be more effective as an organisation by pioneering research, quality improvement and technology.



In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.



To participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration department. To undertake on-going personal development through participation in appraisal and supervision, attend and undertake relevant training identified. To plan and coordinate their workload to ensure all deadlines are met and objectives achieved. To ensure good working relationships with all staff within the organisation and external agencies. To refer issues that arise appropriately, including enquiries or complaints from members of the public and patients.

You may be exposed to challenging and aggressive service users requiring use of mental and emotional effort in which case your first point of call will be the Service Manager and your direct Line Manager



This is not an exhaustive list, p lease see the attached and Person Specification for more information on the role requirements and duties.