Job Description

Teesside Mind are proud to have been providing the Appropriate Adult service for over 10 years now. The service is commissioned by the Office of the Police and Crime Commissioners (OPCC) and delivered by a team of dedicated and skilled volunteers. Our main focus is on ensuring a high-quality experience for whoever we meet and support. We have a good working partnership with police custody staff and the PCC, and this is integral to the delivery of the service.
Do you have the skills and knowledge to support the ongoing delivery, growth and development of this bespoke service?
Do you have the passion to ensure that those who use the service are treated with fairness and dignity?
Do you have experience working with volunteers?
If the answer is yes, then, this could be the role for you!
Main duties of the job
This is an exciting opportunity to join Teesside Mind as an Appropriate Adult Project Support Officer. The role is part of the Appropriate Adult service, commissioned by the Office of the Police and Crime Commissioner (OPCC), and delivered by a team of dedicated and skilled volunteers. You will play a key role in supporting the projects delivery, ensuring that vulnerable individuals receive appropriate support during police procedures, and helping the team maintain the highest standards of service and care. This is a chance to make a real difference in your community while working within a committed and professional team.
About us
Were proud to have directly helped 27,000 local people this last year, more than weve ever supported. Weve been working in local communities to improve mental health and wellbeing for 30 years and during that time our support has evolved, enabling us to help people in new and impactful ways.
We believe everyone has the right to enjoy good mental health and our team of trusted professionals provide expert support to help people lead full and happy lives. Whats more, we campaign locally to improve services, raise awareness and promote understanding of what good mental health looks like.
Ours is a vibrant organisation to work for and our staff are our most important asset. We know just how important the benefits of a mentally healthy workplace are. So, it's only natural that our people and our culture are at the heart of all we do. Staff wellbeing is a high priority for us and we take great care and pride in making sure that everyone who works with us feels valued and supported. We're dedicated, friendly and open, working together to improve the lives of local people experiencing mental health problems.
Details
Date posted
29 August 2025
Pay scheme
Other
Salary
27,661.67 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
B0486-25-0018
Job locations
The Mind Centre
92-94 Lothian Road
Middlesbrough
TS4 2QX
Job description
Job responsibilities
As the Appropriate Adult Project Support Officer, you will:

• Be a first point of contact for the day-to-day running of the service, including when the Team Lead is out of the office.
• Organise the Appropriate Adult rota and ensure full coverage.
• Liaise with local police stations andcustody management.
• Respond to enquiries from those that use the service.
• Provide ongoing support and supervision for volunteers.
• Work with the Team Lead in the volunteer recruitment process including interviewing, organising references and DBS checks.
• Work with the Team Lead in the provision of volunteer training that meets the standards set by the National Appropriate Adult Network and maintain training records.
• Produce quarterly data for KPI reports using excel.
• Use a Data Management System to input volunteer monitoring forms.
• Develop and maintain links with local community groups, and attracting potential new volunteers, positively representing Teesside Mind at all times.
• Work with the Team Lead in service design of the project to monitor and improve processes.

Job description
Job responsibilities
As the Appropriate Adult Project Support Officer, you will:

• Be a first point of contact for the day-to-day running of the service, including when the Team Lead is out of the office.
• Organise the Appropriate Adult rota and ensure full coverage.
• Liaise with local police stations andcustody management.
• Respond to enquiries from those that use the service.
• Provide ongoing support and supervision for volunteers.
• Work with the Team Lead in the volunteer recruitment process including interviewing, organising references and DBS checks.
• Work with the Team Lead in the provision of volunteer training that meets the standards set by the National Appropriate Adult Network and maintain training records.
• Produce quarterly data for KPI reports using excel.
• Use a Data Management System to input volunteer monitoring forms.
• Develop and maintain links with local community groups, and attracting potential new volunteers, positively representing Teesside Mind at all times.
• Work with the Team Lead in service design of the project to monitor and improve processes.

Person Specification
Knowledge
Essential

• Knowledge of the Voluntary and Community Sector
• Knowledge of organisational volunteering policies & procedures
• Knowledge of issues faced by people with mental health difficulties
• Knowledge of mental health services

Desirable

• Knowledge of other vulnerabilities including learning disabilities, neurodiverse behaviours or learning styles, poverty, homelessness and how they might affect an individual
• Knowledge of Appropriate Adult function/role

Experience & Qualifications
Essential

• Experience of working with volunteers
• Experience recruiting, selecting, training of volunteers
• Experience of delivering training

Desirable

• Level 3 qualification or equivalent
• Experience of partnership working
• Experience of advocating for the rights and welfare of individuals in the Criminal Justice System
• Direct personal experience of mental distress, either as a user of services, through personal self-management, or as a carer

Other Personal Qualities
Essential

• Respectful, non-judgmental and understanding approach to others
• Energy, enthusiasm and perseverance
• Willingness to seek and use supervision and support as appropriate
• Commitment to providing high quality services
• Commitment to Minds values, policies and procedures
• Commitment to continuing professional development
• Willingness to work flexibly and undertake different tasks as required
• Clean, current driving license and own transport

Skills & Competencies
Essential

• Problem solving skills
• Communication and interpersonal skills
• Ability to build effective relationships with a wide range of
• people
• Responsive and adaptable to change
• Administration, IT skills including MS Excel
• Ability to work with minimum supervision, use own initiative and make appropriate decisions
• Time management skills and a calm approach when working under pressure

Person Specification
Knowledge
Essential

• Knowledge of the Voluntary and Community Sector
• Knowledge of organisational volunteering policies & procedures
• Knowledge of issues faced by people with mental health difficulties
• Knowledge of mental health services

Desirable

• Knowledge of other vulnerabilities including learning disabilities, neurodiverse behaviours or learning styles, poverty, homelessness and how they might affect an individual
• Knowledge of Appropriate Adult function/role

Experience & Qualifications
Essential

• Experience of working with volunteers
• Experience recruiting, selecting, training of volunteers
• Experience of delivering training

Desirable

• Level 3 qualification or equivalent
• Experience of partnership working
• Experience of advocating for the rights and welfare of individuals in the Criminal Justice System
• Direct personal experience of mental distress, either as a user of services, through personal self-management, or as a carer

Other Personal Qualities
Essential

• Respectful, non-judgmental and understanding approach to others
• Energy, enthusiasm and perseverance
• Willingness to seek and use supervision and support as appropriate
• Commitment to providing high quality services
• Commitment to Minds values, policies and procedures
• Commitment to continuing professional development
• Willingness to work flexibly and undertake different tasks as required
• Clean, current driving license and own transport

Skills & Competencies
Essential

• Problem solving skills
• Communication and interpersonal skills
• Ability to build effective relationships with a wide range of
• people
• Responsive and adaptable to change
• Administration, IT skills including MS Excel
• Ability to work with minimum supervision, use own initiative and make appropriate decisions
• Time management skills and a calm approach when working under pressure

Skills Required