Job Description

Reference Number: XL229

Closing Date: 16th May 2025

Location: Centre AT7, Xcel Leisure Centre, The Alan Higgs Centre

Hours: 2 x 37.5 hours position

Rate of Pay: 25,000 per annum

About the role:

CV Life is looking for a dynamic

Aquatic Operations Supervisor

to oversee the daily operations of our thriving Learn to Swim programmes across multiple facilities.

In this key role, you will:

Oversee daily operations and manage a team of dedicated swimming instructors Gather and respond to customer feedback to ensure continuous improvement and satisfaction Take charge of rota management, secondary spend strategies, and customer experience Drive higher retention by delivering outstanding service and creating memorable journeys for every swimmer Support, train, and inspire our team to deliver high-quality, fun, and safe lessons

What We're Looking For:

Energetic, hardworking, and dynamic leadership Exceptional communication and problem-solving skills Quick-thinking and decisive under pressure A passion for helping children learn lifesaving skills through swimming A commitment to creating a fun, inclusive environment for swimmers of all ages and abilities You'll work flexible hours covering afternoons, early evenings, and occasional weekends to ensure the smooth running of the programme.

Working Hours:

This role operates on a rotating schedule, alternating weekly between:

Week 1:

9:00am - 5:00pm

Week 2:

11:00am - 7:00pm

Ready to dive in? Apply today and help us shape the future of our swim school!

Successful Applicants must be available for interviews on 21

st

May 2025

DBS Clearance will be required for the successful candidate.

Please click on this link for further details:

https://cvlife.co.uk/dbs/

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Reporting to:

Aquatic Business Development Manager

Responsible for: Swimming Teachers level 1 to 3, MA Swim and Pool Helpers

Scope

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Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this as a CV Life document extends to cover the employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

Overall purpose and objective of the role

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The overall operational co-ordination and administration of the CV Life Aquarius and the Education learn to swim programmes that are delivered across all of CV Life's portfolio of aquatic facilities. The role will include the motivation, communication, observation and development of a team of swimming teachers to ensure that the swimming programmes are delivered as high quality products and demonstrate value for money.

Main duties of the role:

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To be accountable for the day-to-day co-ordination and operation of the Aquarius Swimming programme at all CV Life facilities.

To coordinate the on-going training and continued professional development of CV Life's team of swimming teachers.

To manage all aspects of timesheet collection and submission for payroll processing, ensuring accuracy and timeliness; coordinate HR-related documentation for swim team staff, including return-to-work forms and annual leave requests, while ensuring compliance with relevant employment policies and procedures.

To consistently review the number of swimming teachers to ensure that the Aquarius swim programme is suitably resourced, and to inform and support the process of recruiting new swimming teachers.

To work with the Aquatic Business Development Manager to ensure that the Aquarius learn to swim programme achieves a quality accreditation from an external framework to demonstrate the quality of the programme, and thereafter to work to continually improve the standards and quality of the programme, ensuring levels of retention are improved.

To contribute to the maintenance of regular Key Performance Indicators in relation to aquatic activity.

To understand the financial performance of the Aquarius swim programme and work with the Aquatic Business Development Manager to identify, action plan and make positive changes to continue to grow the programme.

To work with the Aquatic Business Development Manager to set accurate annual budgets for the Aquarius Swimming Programme and the Education Swimming Programme.

To implement all relevant aspects of legislation in relation to the swimming programmes including the completion of risk assessments and the implementation of safe systems of work.

To respond to public enquires/comments regarding the Aquarius swimming programme in line with the corporate policy for responding to customer feedback.

To manage the Aquarius awards scheme and resale goods associated to the programme, meeting financial targets in relation to secondary spend and controlling and managing levels of stock.

To lead the regular scheduled meetings with swimming teachers, setting agendas and recording accurate minutes, and attend any other meeting that are required as part of the role.

To support the development of the schools assessment criteria in line with the school the curriculum requirements.

To support the Aquatic Business Development manager to develop the Aquarius annual marketing and communication plan, in order to offer an active social media presence and website content updates with regular programmed campaigns.

To work flexibly and be a point of contact for Aquarius customers at CV Life facilities to ensure an excellent customer journey.

To organise/attend special events to market the Aquarius swim programme.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

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To embrace and lead by example on the Company's key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined. To undertake all duties and fully comply with all of the Company's general standards and those relating to the specific requirements of the role. To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance. To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role. To interact positively with customers adopting a friendly and professional approach at all times. To support the Company's commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company's Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay. To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information. To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post. To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.

Person Specification

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Essential

Personal Attributes

Ability to work on own initiative & lead team of people. Adaptable, approachable and flexible. Ability to be positively persuasive and motivate individuals and teams. Supportive qualities that will encourage young people in the support of their personal goals.

Essential

Knowledge and Experience

Experience of planning and delivering Swimming Lessons as a volunteer or in paid employment in either a school, club or community setting. Good understanding of Safeguarding, Health and Safety, swimming equity principles, policies and procedures. Experience of monitoring/evaluation of Swimming Lessons. Knowledge of relevant National Governing Body programmes, policies and procedures. Relevant knowledge and experience of Swimming Development, including School and Club development. At least ASA/STA Level 2 Aquatic Teaching Qualification. Ability to understand and interrupt financial management information and Key Performance Indicators. Experience of using Microsoft Office packages. Good numeracy and literacy skills.

Essential

Special Skills

Ability to plan and implement schemes of work. Knowledge of Health and Safety issues surrounding Swimming Activities and facilities. Excellent Organisational, planning and administration skills. Excellent communication skills. Excellent leadership skills. Ability to adapt sessions appropriately dependant on the needs of the group. Ability to work to deadlines & complete accurate data.

Special Circumstances

This role requires Enhanced DBS clearance. This role includes working unsociable hours including evenings, weekends, and Bank Holidays. Ability to travel between sites. Interest in working with underrepresented and disadvantaged community groups/individuals.

If you have any enquires, please contact our Human Resources Team by emailing

recruitment@cvlife.co.uk

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Benefits

Great development opportunities FREE health and fitness membership
FREE health and fitness membership for a family member or friend
FREE uniform for applicable roles FREE training for applicable roles DISCOUNTS on various Centre activities
FREE entry to venues
Access to the full range of CV Life Employee Benefits & Discounts

(*not applicable to casual workers)

(The two benefits combined can be worth 1000!)

Learn more about our Employee Benefits

We encourage and welcome applications from all ethnic groups and people with disabilities. Our aim is to build a diverse workplace and to become a truly inclusive employer with a workforce and visitor audience as diverse as the communities we serve. We seek to create an inclusive and welcoming environment for all those who work at CVLife.



If you think this is the role and organisation for you then we would love to hear from you.



Please complete our short application form (average 30 mins to complete) by clicking the Apply Online Button below. We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please submit your application as soon as possible to avoid disappointment.

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