Job Description

Job Title: Architecture Manager


Location: Walsall


Salary/Package: To: 80,000



Do you have a passion for problem solving and diving into the detail? Can you grasp new concepts quickly and share your passion for learning to encourage, influence, motivate and support your team? Will you identify and balance risk, but remain true to our values? We are looking for a collaborative Architecture Manager who will be receptive and a driver to change, empowering their team to drive our growth plans forward. Could that be you as who knows where your career with Echo Managed Services could take you?


As a progressive organisation we are looking for a new Architecture Manager, ideally with a Salesforce background, who will relish the technical challenge and opportunity to develop their team and their own skills. Leading a team of around eight and reporting to the Head of Product and Engineering, you will be working in conjunction with our Product, Engineering and Professional Services teams across the UK, Australia, USA and India, providing you with the opportunity to learn everything we know about multi-utility billing, software delivery and more.

Who We Are:

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role:

As our Architecture Manager, your day-to-day will be varied, but you will typically:

Be accountable for the architectural team vision and direction of our future-state architecture, including development of Salesforce technical expertise. Establish and maintain a strategic partnership with the Salesforce ISV Technical Enablement Team to ensure that the Solution Architecture Team is consistently aligned with Salesforce technical ethos and best practice Keep abreast of technological advances in cloud PaaS/Salesforce, helping to steer and prototype with engineering teams on technical choices to solve platform and product goals Support other members of the Senior Software Management Team to help lead effective technical due-diligences and providing clarity around risks and opportunities. Align platform and product delivery with the future-state architecture by working collaboratively with product management and delivery teams Identify and develop talent to ensure a succession of knowledgeable and skilled architects are available to support all architectural and pre-sales activities. Provide ongoing architectural review by developing quality processes and artefacts to ensure that new software features and change to existing features are aligned with agreed architecture approach and governance. Have an appreciation of cyber-security and how to use cloud best practices to secure our platforms as part of the overall architectural design Ensure that NFRs (usability, reliability, availability, adaptability, manageability, maintainability, performance and security), are met to the standards required Chair regular Architecture forums, promoting the great work and ideas across technology which are being considered or prototypes developed for consideration.

What You'll Need:

Our Architecture Manager should:

Lead by example, defining Echo's Vision, Mission and Values Determine strategic business direction to best meet customers' evolving needs Anticipate future trends, issues and challenges and define appropriate response Be able to demonstrate a broad and deep technical knowledge of the Salesforce platform and architecture, together with associated development languages such as Apex Have a proven track record in delivering world class architecture solutions within a large, complex commercial operations Show experience of delivery within a product vendor setting, preferably within the utilities sector Have experience in fostering a continuous improvement culture and able to Encourage the adoption of leading practices Strategically and systematically evaluate emerging and longer-term opportunities for and threats to meeting client needs Handle risk and ambiguity in a complex environment, understanding the external context and adapt accordingly Have an in-depth knowledge of largescale integration approaches, design patterns and associated security considerations Use understanding of power relationships among key players to frame communications and develop strategies and alliances Seek to change culture and methods of operating that are counterproductive to organisational success Monitor, evaluate and, as needed, renew the customer service model and service standards Ensure that standards and safeguards are in place to protect Echo's integrity Working knowledge of Continuous Integration and Continuous Delivery (CD/CI) pipelines Experience in working with DevOps and Agile methodologies Working knowledge of Software Development Lifecycle Experience in the use of Application Release Automation tools Knowledge of traditional agile methodologies, including Scrum, Waterfall, or Kanban Good understanding of application infrastructure, system architecture, and operating system Demonstrated ability to coordinate cross-functional work teams toward task completion Demonstrated effective leadership and analytical skills Advanced written and verbal communication skills are a must, including strong English communications both written and verbal skills to communicate at all levels, including technical/non-technical, internal and external stakeholders and partners of the business General PC knowledge including Microsoft Office expert level knowledge of Excel, Visio and Project (or equivalents) Excellent communication skills

Preferred Qualifications:

Degree level qualified or relevant equivalent qualification or experience Ideally qualified Architect to TOGAF (or similar) Salesforce Architect level certifications desirable.

What You'll Get in Return:

A competitive salary Pension scheme with employer contributions 25 days holiday + bank holidays A supportive and collaborative work environment where your ideas and contributions are highly valued Mentorship and guidance from experienced professionals 24/7 GP service. Access to my premier benefits - store discounts. Employee Well-being programme Free onsite parking * Onsite Gym