Job Description

Hours: Full-time 40+ hours per week, including rapid response and on-call responsibilities

Helpers Avenue Ltd

is a compassionate, people-driven care provider committed to delivering exceptional, person-centred care within the community. We are expanding our supported living and homecare services and are looking for an experienced and motivated

Area Coordinator

to join our growing team.

This role offers a unique opportunity to make a real difference every day. This is a dual role where you work in the office and in the community providing care. You'll oversee a designated area, ensuring the highest quality of care delivery,

full compliance with CQC standards

, and excellent support for both service users and staff. You will take pride in developing a strong, reliable team while maintaining service excellence and contributing to the growth of Helpers Avenue.

At Helpers Avenue, we believe our team is family

. We support personal and professional growth, celebrate achievements, and work together to provide outstanding care that changes lives. If you're passionate, hardworking, and ready to grow with a company that values you, this is the perfect opportunity.

Key Responsibilities

Operational & Compliance Management

Work closely with the Registered Manager to maintain compliance with CQC regulations and company policies. Ensure exceptional service delivery by monitoring quality and supporting staff where needed. Conduct spot checks, audits, and reviews to maintain compliance and quality standards. Review care plans and risk assessments to ensure they reflect person-centred, up-to-date care. Conduct regular service user reviews and contribute to continuous improvement initiatives. Support CQC readiness by maintaining accurate documentation, training records, and compliance files.

Staffing & Leadership

Plan, create, and manage rotas to ensure full staffing coverage across all services. Lead, motivate, and support care staff through regular supervision, guidance, and mentorship. Support new team members through shadowing, training, and competency sign-offs. Encourage staff development with clear progression goals and Personal Development Plans (PDPs). Oversee staff paperwork and ensure timely completion of all compliance documentation.

On-Call & Rapid Response Duties

Participate in the on-call rota to provide support and ensure service continuity. Respond quickly and effectively to staff shortages, incidents, or emergencies. Provide calm leadership, clear communication, and effective solutions during urgent situations. Record and report on-call activities, ensuring accurate documentation and follow-up actions.

Marketing & Community Engagement

Actively promote Helpers Avenue's services through community engagement and local networking. Build meaningful relationships with commissioners, professionals, and community organisations. Take part in charity events, awareness campaigns, and local initiatives to represent the brand positively. Contribute to business growth by supporting recruitment and community outreach projects.

Quality Assurance & Reporting

Conduct regular audits on care documentation, MAR charts, and risk assessments. Prepare and submit weekly reports and performance updates to the management team. Review service efficiency and suggest improvements where needed. Handle incidents, complaints, and feedback professionally, ensuring all issues are followed up effectively. Lead audits in key areas such as infection control, supervisions, and training compliance.

Key Skills & Attributes

Strong leadership and people management skills with a supportive approach. Excellent organisation, planning, and multitasking abilities. Confident communicator with empathy and professionalism. Proactive problem-solver who stays calm under pressure. Passionate about high-quality care and continuous improvement. Good understanding of CQC standards, audits, and compliance processes. High integrity, respect, and commitment to excellence.

Requirements

Level 3 Diploma in Health and Social Care (or equivalent qualification). Minimum of 2 years' experience in a senior care or team leadership role. Full UK driving licence and access to a vehicle.
Flexibility to work a range of shifts, including AM/PM, weekends, and on-call duties.

Growth & Development Commitment

At Helpers Avenue, we believe in growing together. As an Area Coordinator, you'll not only lead and inspire others but also have the chance to grow your own career within a company that values ambition, integrity, and heart. We empower our team to take initiative, share ideas, and be part of shaping a brighter future for our service users and community.

If you're an experienced care professional who leads with compassion, thrives under responsibility, and is excited to play a key role in our mission to deliver excellence, we'd love to hear from you. Apply today and join the Helpers Avenue family!

Additional Information

Please note:

This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK (https://www.gov.uk/skilled-worker-visa).

Direct applications only

-- we will not be engaging recruitment agencies for this vacancy.

We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

Job Types: Full-time, Permanent

Pay: 27,650.00-28,450.00 per year

Benefits:

Company pension Employee discount On-site parking
Education:

Diploma of Higher Education (required)
Experience:

providing care: 3 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person