Job Description

Area Manager - Commercial Cleaning

Goldcrest Cleaning Services Ltd

Location:

Field-based across Hampshire & West Sussex (office in Waterlooville)

Hours:

Full-time, 37.5 hours per week

Job type:

Permanent

Salary:

Competitive, depending on experience + company van, phone & laptop

About us

Goldcrest Cleaning Services Ltd is a well-established, family-run cleaning company based in Waterlooville, Petersfield and Bordon. We provide high-quality commercial cleaning and building maintenance services across Hampshire and West Sussex.

We look after a wide range of sites - including schools, offices, communal areas in residential blocks and other commercial premises - and we're proud of our reputation for being skilled, reliable and easy to work with.

Due to continued growth, we are looking for a hands-on

Area Manager

to join our team.

The role

Reporting directly to the Operations Manager, this is a busy, fast-paced role managing multiple cleaning contracts and teams across your area.

You will:

Supervise cleaning teams and working supervisors Ensure sites are cleaned to specification and to a consistently high standard Build strong relationships with clients and deal with any issues promptly Carry out regular site visits, audits and quality checks Support with mobilisation of new contracts and occasional project work Step in and carry out cleaning duties when required
This role is based out of Waterlooville but is field-based day to day. A company van, mobile phone and laptop will be provided.

Key responsibilities

People & team management

Lead, support and motivate cleaning supervisors and operatives across multiple sites Plan staffing levels and rotas to ensure all sites are covered Deliver induction and ongoing training in cleaning standards, equipment use and customer service Conduct performance reviews, address underperformance and manage absence where required Promote a positive, safe and professional working culture

Operations & quality

Conduct routine site inspections (at least once per quarter per client, more where needed) Ensure cleaning standards, specifications and KPIs are consistently met or exceeded Support and, where necessary, carry out cleaning and basic maintenance tasks Arrange cover cleans and step in yourself when required to maintain service levels Manage stock levels, equipment and PPE for each site

Health, Safety & Compliance

Ensure all sites operate safely and in line with company policies and relevant legislation Have a strong understanding of COSHH and complete relevant risk assessments Ensure all contracts have appropriate Health & Safety documentation in place Conduct Baseline Personnel Security Standard (BPSS) checks where required Maintain up-to-date records and documentation

Client relationships & administration

Be the main point of contact for your area's clients, responding quickly and professionally Deal with complaints or concerns promptly and follow through to resolution Manage your email inbox and respond to enquiries in a timely manner Assist with new business enquiries, including site visits and basic quotations Liaise closely with office/administration staff and senior management, providing regular updates and reports Use Microsoft Office and Microsoft Teams daily for communication, planning and reporting From time to time, post relevant updates via company social media channels

About you

We're looking for someone who is:

Experienced:

At least 1 year in a supervisory/management role, ideally within commercial cleaning or a similar service industry

Hands-on:

Comfortable stepping in to clean and leading by example when needed

Organised:

Able to manage multiple sites, priorities and deadlines at the same time

People-focused:

Strong at building relationships, giving feedback and motivating teams

Customer-orientated:

Confident dealing with clients and committed to excellent service

Safety-conscious:

Good understanding of Health & Safety and COSHH (training can be refreshed)

IT literate:

Confident using email, Microsoft Office and Microsoft Teams. Comfortable learning new systems

Professional communicator:

Good spoken and written English

Essential requirements

Full UK driving licence Right to work in the UK Willing and able to obtain and maintain a DBS check (annual check required) Flexible approach to working hours, including occasional early mornings/evenings as needed
Hours of work

This is a full-time role, working

37.5 hours per week, Monday to Friday,

with a 1-hour unpaid lunch break. You will be required to work one late shift per week with a finish time of 20:00. This day will change weekly depending on business demands.

Some flexibility may be required to meet operational needs.

What we offer

Competitive salary (dependent on experience) Company van, fuel, mobile phone and laptop 28 days holiday per year including bank holidays (pro rata, if applicable) Company pension scheme Full training and ongoing development Supportive, family-run business where you're known by name, not number
How to apply

Please apply via Indeed with your

CV

and a short

covering message

explaining why you're suitable for the Area Manager role at Goldcrest Cleaning Services Ltd.

Job Types: Full-time, Permanent

Pay: 29,000.00-31,000.00 per year

Benefits:

Company car
Ability to commute/relocate:

Waterlooville: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Have you had any motoring accidents or convictions in the past 5 years? How soon could you start if successful?
Experience:

Cleaning Supervisory: 1 year (required)
Language:

English (required)
Licence/Certification:

DBS Certificate (preferred) Clean driving licence (preferred)
Work Location: In person