Job Description

Area Manager (Income)

Location: Hybrid / Staines (TW18) or Ealing (W5)

Salary: 45,239.00 per annum

Working hours: 35hpw across Mon-Fri

12 months fixed term contract

Driving License essential

A2Dominion Group

We are a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We're here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose - delivering more homes and better services for customers.

Role overview:

To lead, inspire, and manage a high-performing team of housing operations staff responsible for income collection. This role ensures the delivery of efficient, customer-focused services that meet performance targets, comply with policy and legislation, and drive continuous improvement and customer satisfaction.

Your key responsibilities will include:

Team Leadership & Development Recruit, coach, and manage a team of income staff, fostering a culture of accountability, collaboration, and excellence. Ensure individual and team targets are met while delivering outstanding customer service. Service Delivery & Compliance Oversee the effective implementation of the Group's income management services. Ensure policies and procedures are current, consistently applied, and aligned with best practice. Collaborate with other Area Managers and departmental leads to identify and implement service enhancements. Complex Case Support Provide expert guidance and support on complex customer and legal cases. Ensure all actions comply with contractual obligations and relevant legislation, mitigating risk and safeguarding the organisation. Stakeholder Engagement Build and maintain strong working relationships with internal teams and external partners to create a collaborative, responsive, and high performing service environment. Service Improvement & Innovation Identify opportunities for service improvement that enhance customer experience and deliver value for money. Actively contribute to service improvement initiatives and working groups. Performance Monitoring & Reporting Produce and interpret performance data, reports, and analytics to assess team effectiveness. Communicate insights and take prompt action to address underperformance at both individual and team levels. Customer Resolution Respond to and resolve customer enquiries and complaints within agreed timeframes, ensuring a positive and professional customer experience.

More About You:

Driving license essential Relevant professional qualification or part qualification e.g. CIOH, RICS or proof of equivalent experience within the workplace. Experience of coaching staff or colleagues Experience of managing staff Ability to understand and solve managerial issues Demonstrable, up to date knowledge and expertise in the operational aspects of income collection, including legal obligations Intermediate MS Office skills and willingness to learn new systems Previous experience working within Housing would be beneficial, but not essential.

Application process

Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

A2Dominion Group is a Disability Confident Employer

which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.



At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.



If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.uk

Meeting the role requirements

We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our Resourcing Team to discuss your application further at resourcing@a2dominion.co.uk

A2Dominion are proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us. Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

The role closes on 29 August 2025, we reserve the right to close this role upon appointment of the right candidate.