Job Description

Make a Real Difference in Charity Retail

Priscilla Bacon Hospice Charity is dedicated to enhancing end-of-life care across Norfolk and Waveney. Our growing network of

charity shops

plays a vital role in raising the funds that make this possible.

We're looking for a passionate and commercially minded

Area Manager

to oversee multiple retail shops, drive income, and lead teams of staff and volunteers to success.

About the Role

As

Charity Retail Area Manager

, you'll lead, support, and inspire a team of

Shop Managers

and

volunteers

to deliver excellent performance across your area. You'll be responsible for achieving sales growth, maximising stock generation, and ensuring that each shop is safe, compliant, and thriving within its local community.

You'll also play a key role in the

growth and expansion

of our retail network -- supporting the setup of new charity shops and helping to deliver our

Retail Expansion Plan

in partnership with the Head of Retail.

This is a

hands-on operational role

-- you'll spend much of your time in the field, working with shop teams to grow income, strengthen community engagement, and deliver the charity's retail strategy.

Key Responsibilities

Manage and motivate Shop Managers to meet and exceed sales and profit targets. Develop strong local connections to increase stock donations and volunteer recruitment. Support each shop to become fully integrated within its local community. Monitor shop performance, KPIs, and budgets to ensure commercial success. Provide cover and support in shops when required to maintain business continuity. Recruit, train, and develop retail staff and volunteers, ensuring high engagement and performance. Uphold charity standards and ensure compliance with all health and safety and statutory requirements. Contribute to the wider

Retail Strategy

, working with the Head of Retail to identify new income opportunities and business growth areas. Share best practice and foster a positive, high-performing retail culture.

About You

You'll be an experienced and driven

manager

, ideally from a

charity retail

or

commercial retail

background, with a track record of achieving sales growth and developing successful teams.

You will bring:

Proven experience managing multiple retail sites or large retail teams. Strong leadership, coaching, and people development skills. Creativity and initiative in stock generation and community engagement. A positive, hands-on approach with great organisational and communication skills. A full UK driving licence and willingness to travel across Norfolk.

What We Offer

The opportunity to make a tangible difference in your community. A supportive, values-led working environment. Competitive salary, travel expenses and use of a company vehicle. 33 days' annual leave inclusive of Bank Holidays. Pension scheme and training opportunities. Eligibility for the

Blue Light Card

, offering discounts with hundreds of retailers and services.

Ready to use your retail management experience to make a real impact?

Join Priscilla Bacon Hospice Charity and help us grow our retail network to support more patients and families across Norfolk.

HOURS OF WORK

You will be contracted to work 35 hours per week , across 5 days. Flexibility is essential.

ABOUT YOU

Essential requirements:

Good standard of Maths and English. Strong team worker with the ability to motivate a team. Excellent prioritisation and organisational skills. Customer focused with an energetic and enthusiastic attitude.
Desirable requirements:

Working knowledge of budgets and financial reporting. Experience working in Retail or Charity Retail. Experience within a management or supervisory role. Full UK driving licence with access to a vehicle.
If this sounds like your ideal job, then we'd love to see your application.

Job Types: Full-time, Permanent

Pay: 23,870.23 per year

Benefits:

Company pension Employee discount Free parking Store discount
Work Location: In person