Job Description

Job Location:

Head Office (SA31 2NF) with occasional travel to our services across South Wales

Employment Type:

Full-time, 40 Hours per week

Base Salary:

51,000 Per Annum

Essentials:

We are seeking a strategic and proactive leader to support our Operations team. You will have practical leadership skills, regulatory knowledge, and proven success in managing care services. You will effectively oversee registered managers and care staff, providing both strategic and day-to-day management of the residential care service. The role ensures high-quality service delivery through effective practices, motivating staff, and fostering sustainable customer relationships. You will have a working knowledge of CIW standards.

Qualifications:

Candidates should hold a Level 5 Diploma in Leadership and Management for Adult Care (or equivalent) and demonstrate strong knowledge of care standards, safeguarding, and employment law. A relevant degree in health and social care or business management is desirable, alongside proven leadership skills, financial acumen, and the ability to drive service improvement.

Benefits

500 Refer a Friend bonus DBS check paid Social Care Wales registration fee covered Employee health and wellbeing programme Comprehensive training and career development 33 days' annual leave (including bank holidays) Performance-related bonus On-site parking

Full job description

As Area Operations Manager, you will provide strategic leadership and operational oversight across multiple residential care services. You will be responsible for supporting and guiding Managers and senior staff, ensuring compliance with care standards, legislation, and company policies. The role requires driving service improvement, managing budgets, and delivering on business plans while fostering a culture of inclusivity, quality, and safety. Acting as the Responsible Individual, you will oversee quality monitoring, address challenges, and champion best practice in care planning and staff development. This is a senior leadership role where you will play a key part in shaping services, supporting teams, and achieving positive outcomes for the people we support.

Role and Responsibilities

Provide vision, strategy and leadership across services. Line manage and support Managers and senior staff. Ensure compliance with care standards, legislation, and quality assurance. Deliver business plans and budgets, driving continuous improvement. Act as Responsible Individual, carrying out quality monitoring and reporting. Champion best practice in care, HR, inclusivity, health & safety, and clinical support. Lead new service developments and oversee openings. Supervise managers, conduct regular service visits, and implement improvement plans. Address complaints and crises professionally, ensuring positive outcomes for people we support.

Experience

The successful candidate will have substantial management experience within health and social care, ideally at Registered Manager or senior leadership level. You will demonstrate a proven ability to lead multiple services, manage budgets, and ensure compliance with care standards and legislation. Strong skills in staff supervision, quality assurance, and service improvement are essential, alongside experience in handling complaints, driving performance, and delivering positive outcomes for the people we support.

Skills and Experience



Professional Experience

Proven track record in managing care services, often as a Registered Manager or senior leader. Experience in budget management, staff supervision, and regulatory compliance. Familiarity with CIW (Care Inspectorate Wales) standards.

Knowledge & Skills

In depth understanding of Care Standards Act, safeguarding (POVA), and employment law. Strong leadership, strategic planning, and crisis management skills. Ability to champion quality assurance, inclusivity, HR best practice, and health & safety.

Additional Expectations

Ability to act as the Responsible Individual for services, ensuring compliance and quality monitoring. Commitment to continuous improvement and delivering high quality outcomes for service users. Excellent communication and stakeholder management skills.

Desirable:

A degree in health and social care, nursing, or business management would be advantageous, along with experience in overseeing multiple services or regions. Knowledge of commissioning, service development, and working with external regulators CIW is highly valued. Strong financial management skills, the ability to lead change, and experience in driving innovation across care services will further strengthen your application.

This is a fantastic opportunity to work in our Operations team within a values-led organisation. At M&D Care, we're committed to inclusion, continuous improvement, and supporting our staff to thrive. If you are ready to make a meaningful impact, we'd love to hear from you.