Job Description

We are an award-winning cleaning company specializing in high-end commercial clients, including luxury retail, education, corporate offices, and event spaces. Our strong reputation is built on sustainability and a commitment to our team of over 1,000 professionals.

ROLE OVERVIEW

This is a dynamic, field-based operational management role suited for a highly organized and resilient individual. The position requires patience, energy, and the ability to manage long working hours effectively. Ambitious candidates will find significant opportunities for career growth within the business.

REPORTING STRUCTURE

Reports to: Regional Operations Manager (ROM) Indirectly reports to: Operations Director (OD) Direct Reports: Approx. 60 Cleaning Operatives Area Value: 800K Client Portfolio: Approx. 19 sites

KEY RESPONSIBILITIES

Client Management - Promptly and professionally handle client concerns.
Team Leadership - Recruit, support, and develop cleaning operatives.
Performance Management - Address underperformance in line with company policies.
HR & Compliance - Collaborate with HR on employee relations and disciplinary matters.
On-Site Presence - Maintain a strong, visible presence across client sites.
Operations Oversight - Conduct audits, manage payroll timesheets, and ensure health & safety compliance.
Budget Management - Ensure monthly site budgets are met.
Supplies & Logistics - Order consumables and materials via the company's online system.

WHAT WE'RE LOOKING FOR

? Proactive & Hands-On - Able to multitask and take initiative.
? Highly Organized - A problem-solver with a 'can-do' attitude.
? Resilient Under Pressure - Maintains high standards in demanding situations.
? Detail-Oriented - Strong focus on quality and service excellence.
? Valid Driving License - Essential for travel between sites.

IDEAL EXPERIENCE

Previous experience in a multi-site service or facilities management role with a strong client focus. Willingness to work flexible hours, including evenings, weekends, and some bank holidays. Experience in financial forecasting, budgeting, and analysis.

BENEFITS

Enhanced maternity/paternity pay Subsidized gym membership Free fruit, snacks, and drinks in the office Genuine career opportunities with a 'promote from within' culture Continuous training and personal development programs Employee of the Quarterawards plus annual Cleanology Awards Regular company-funded social events throughout the year Cake and bubbles for all HQ birthdays Three fully paid sick days 25 days of annual leave
Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Application question(s):

Do you have your own vehicle?
Experience:

facilities services: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: On the road