Job Description

Company Overview

Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.

Main Purpose of Role

Focusing on Key Direct Retailers, Independent Retailers, Omni Customers and Distributors, the role will involve being responsible for driving revenue and margin growth by managing sales activities, developing and executing sales plans, setting sales targets, and monitoring performance against those targets.


The role will also involve building and maintaining strong relationships with key clients and customers to foster trust and loyalty, analysing market trends, identifying new business opportunities, and adapting sales strategies, alongside tracking sales performance, analysing sales data, reporting market and competitor activity and providing regular reports and forecasts to the line Manager.

Key Accountabilities

Achievement of financial metrics and brand awareness targets, which will be reviewed and set annually in line with business targets to achieve profit and growth Development and implementation of customer account plans to achieve revenue targets and business objectives within assigned territory. Smooth rollout of new product launches, achieving display targets and conducting staff training. Analyse market trends and competitor activities to identify opportunities for growth. Work closely with marketing teams to develop promotional strategies and sales collateral that align with market needs and enhance product visibility. Represent the company at trade shows, exhibitions and other events as required on both a regional and national level to network with key customers and promote our products. Cover other regional territories when required to maintain support and continuity to customers. Share best practice and continuous improvement opportunities to improve and simplify processes. Maintain CRM, to record customer details, journey planning, visit reports, sales data, websites and account plans Report concisely territory and competitor activity by means of a monthly report.

Skills, Knowledge and Experience

Essential Criteria

Valid UK driving licence and passport Proven record in sales, business development and customer account planning Experience of dealing with Independent Retailers, Omni Customers and Distributors. Good financial acumen and strong commercial awareness Excellent negotiation and customer management skills Excellent written and verbal communication skills Intermediate level IT skills Proficient in Word, Excel and PowerPoint Willingness to learn Able to problem solve Good time management

Desirable Criteria

Relevant experience of the Fireplace Industry Experience of online retail Familiar with Microsoft outlook and CRM system Well-developed analytical skills

Competencies

Positive can-do attitude Curious and always looking for ways to improve Able to take ownership of tasks Demonstrate honesty and integrity Ability to plan, set goals and organise effectively to achieve objectives Customer focussed and driven to exceed excellence Flexible and adaptable to change Team player who encourages positive communication and respect.

Travel

You will be required to travel to customer sites within your territory, plus exhibitions, events and other group locations inside and outside of the UK. Overnight stays will be necessary and you will occasionally be expected to work and travel outside of normal business hours.

Glen Dimplex Values

At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:

Think Customer Care About People Value Innovation Keep It Simple

Acknowledgement

This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.