Job Description

Area Service Manager
Covering the North East Region
52,442.28 increasing to 55,202.40 after 12 months service, including Company Car
37.5 hours per week
Lead change that truly matters
We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Area Service Manager to lead our vibrant services in the North.
You'll lead compassionate, community-focused teams that put people first - every single day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role

• Act as the Ofsted Registered Manager, supporting the local team in Young People's Housing Support Services
• Lead and grow high-quality, sustainable services that meet customer needs and business goals
• Support strategic planning and help develop new services through identifying growth opportunities
• Oversee budgets and financial performance to ensure targets are achieved
• Ensure safe service delivery by meeting all legal and regulatory standards
• Monitor trends and insights to inform service development
• Build and manage stakeholder relationships, addressing service gaps effectively
• Audit performance, resolve issues, and implement improvements
• Recruit, manage, and develop staff to meet operational needs

Your skills

• Experienced in supporting young people and delivering housing-related services
• Knowledgeable about CQC and Ofsted-regulated accommodation services
• Strong understanding of relevant legislation, guidance and best practice
• Skilled in commissioning, budgeting and managing costs effectively
• Confident in leading teams, solving problems and meeting deadlines
• Effective at building relationships with a wide range of stakeholders
• Full UK driving licence and willingness to travel

Are you ready to be your best?
At the heart of our organisation are our incredible people and we're dedicated to making Sanctuary Supported Living an amazing place to work. That's why we provide a package that includes support for:
Your Mind and Body

• Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period)
• Confidential 24/7 employee advice service (Includes medical and legal advice)
• Wellbeing resources through our employee platforms including Aviva Digicare
• A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
• Exclusive discounts through our e-hub platform
• Securing your future with our contributory pension plan, matched up to 7%
• Life assurance
• Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period

Your Job

• 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
• Growth and development with us through comprehensive training and internal career opportunities
• Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
• Loyalty recognition scheme for 12 month's service onwards

Curious about what it's like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status

Skills Required