Job Description

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Location

Manchester, GB#

Department Name

EM HRSS (348103) G5#

About Network Rail

Join Network Rail - Where People and Connections Matter



If you're ready to make a real difference, we'd love to hear from you!

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Brief Description

Area Support Analyst (Recruitment)

At Network Rail, we are at the heart of revitalising Britain's railway system, driving forward a culture of excellence and innovation to deliver a railway that is safer, more reliable, and more efficient. As an Area Support Analyst, you will play a crucial role in ensuring our operational delivery meets the highest standards, contributing to the smooth and effective functioning of our services.

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About the role (External)

Location: Manchester Square One office, M1 2NY Salary: 26,936.00 (Band 5) Contract Type: Permanent Closing Date: Monday 3rd November 2025. Please note due to the event of a high number of applications, this role may close early. Late applications will not be accepted.*


The Area Support Analyst role is integral to ensuring that our operations are not only efficient but also aligned with all statutory, regulatory, and contractual obligations. You will be responsible for delivering shared service activities in line with pre-agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring that processes are continually improved and adhered to, and operating within a highly efficient environment. Your role will directly contribute to the overall KPI performance and the promotion of functional best practices across the organisation.

About the role

Support recruitment delivery across a designated area, coordinating the hiring lifecycle to ensure a smooth and effective candidate experience. Build strong relationships with hiring managers and candidates, ensuring clear, timely communication throughout the recruitment journey. Utilise Microsoft 365 applications (e.g., Outlook, Teams, Excel, and SharePoint) to manage recruitment workflows, track progress, and collaborate effectively with stakeholders. Act as the departmental subject matter expert for all operational escalations, upskill and continually develop the team to drive knowledge and performance. Work with the service team to review and performance, feedback to the team and where necessary escalate concerns to the team manager. Build knowledge and understanding of the operation you work within, document processes and drive standardisation. Upskill team members to follow and continually consider improvements to processes. Responsible for understanding the full shared service operation, work with other analysts to knowledge share and upskill within the subject matter expert community. Act as second line support for the query management team, aid the helpdesks teams in answering more complex queries and respond on behalf of your team. Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives. Support an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery. Operate within the pre-agreed control framework; embed a control mind set amongst employees. Continually reviewing the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control. Develop / continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements Support the Network Rail better day everyday initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation
For more Information, please see the attached.

What are we looking for?

Demonstrable experience of managing improvement projects and processing high volume activity Exceptional customer focus/engagement/stakeholder management skills Proven influencing, networking and stakeholder management skills at senior management level. Experience supporting and motivating large multi-disciplined teams Proven analytical skills Experience of delivering continuous improvement programmes Demonstrable experience in leading service, process and system improvements. Experience working at a similar level within a multi-faceted organisation Excellent communication skills

What could set you apart when applying?

Microsoft Excel skills to manage recruitment data, track progress, and produce reports that support Full or Part membership of the relevant professional body Occupational knowledge of subject areas Educated to degree level or equivalent Experience of managing improvement projects and processing high volume activity ORACLE eBusiness Suite experience

Why join Network Rail?

At Network Rail you will have a clear development path, access to training, and enjoy a range of employee benefits, such as up to 28 days annual leave, rail travel subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.











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How to apply (External)

Please note due to the event of a high number of applications, this role may close early. Late applications will not be accepted.Salary: 26,936.00 (Band 5) Contract Type: Permanent Closing Date: Monday 3rd November 2025.

How to apply

If you would like to speak the Resourcing Team, please contact RSResourcing@networkrail.co.uk


If you would like to know more about the role, please contact megan.cook@networkrail.co.uk


If you would like any reasonable adjustments support during your application or throughout the recruitment process, please do not hesitate to contact the Resourcing Team who will happily assist.


Below are some examples of adjustments we can make:

Changing a provision, practice or 'the way things are done'

For example, we can give candidates extra time to complete online, tasks or interviews as needed.

Changing a physical feature of our workplace

For example, office/room layout can be adapted to accommodate individual needs.

Providing extra equipment or assistance

For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.


There are lots of other adjustments we can consider - please just ask!


You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.