Job Description

At North Lincolnshire Council our ambition is to make North Lincolnshire the best place for our residents by being the best Council we can be. We are proud to operate the only council run Armed Forces Hub in the Country, offering a welcoming space supporting serving personnel, veterans and their families. We are now looking for a motivated and approachable Customer Service Advisor to be the frontline point of contact for our Armed Forces Community.


You will be at the centre of the Hub's daily activity, greeting visitors, listening to their needs and connecting them to the right support and services. Every day will be different; you might be helping a veteran find housing advice, signposting a family to wellbeing support or helping someone get online. Whatever, the situation you will offer a calm, compassionate and professional response that reflects our council's commitment to supporting those who do and have served and their families.


We are looking for someone who enjoys working with people, has good communication and problem solving skills. Experience in customer service, community work or supporting vulnerable people along with an understanding of the Armed Forces community would be an advantage but what matters most is empathy and commitment to excellent customer service.


You will be part of a supportive team delivering meaningful work that genuinely changes lives. We offer:

A welcoming community focussed workplace Training and Development Opportunities Local Government Pension Scheme Generous leave and flexible working options

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.


For more information or an informal discussion please contact, Melissa Worboys, melissa.worboys@northlincs.gov.uk or 01724 296745.


We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.