Job Description

Job Title: Southampton BID ASB Ambassador

Location:

Southampton City Centre

Company:

Argenbright Security Europe Limited (ASEL)

About Argenbright Security Europe

Argenbright Security Europe delivers integrated security and community-safety solutions through a combination of technology, intelligence, and exceptional people. We operate across the UK to make public and private spaces safer, more connected, and more resilient.


The

Southampton BID ASB Ambassador Team

plays a key role in supporting businesses, visitors, and local partners to ensure the city centre remains safe, welcoming, and vibrant. Our Ambassadors provide a visible, friendly presence--acting as the eyes, ears, and voice of the BID--helping to prevent anti-social behaviour, support vulnerable people, and strengthen relationships between the BID, local businesses, and the community.

Key Responsibilities

Community Presence & Engagement

Maintain a high-visibility, professional presence across the BID area. Engage daily with BID levy payers, offering support and advice. Record accurate business contact details using the Vicinity CRM system. Identify local issues and report them through DISC or the ASEL Security Operations Centre (SOC). Assist visitors with directions, city information, and reassurance. Promote civic pride and positive behaviour through communication and visibility. Conduct dynamic patrols across the BID area, reporting public-realm or safety issues. Respond to business calls for support using calm, non-confrontational methods. Note: Ambassadors are not permitted to use force unless there is an immediate threat to life.

ASB Prevention & Early Intervention

Deter anti-social behaviour through engagement and early intervention. Use communication and de-escalation techniques to safely manage situations. Encourage responsible conduct and direct vulnerable individuals to partner services. Report ASB promptly via DISC and Vicinity CRM. Work closely with Hampshire Police, Southampton City Council, Street Pastors, and outreach partners.

Business Relationship Management

Build strong, trusted relationships with BID levy payers. Conduct regular visits and check-ins with businesses to understand their needs. Encourage engagement in DISC, BID communications, and radio networks. Support community campaigns such as Safer Business Action Days.

Reporting & Intelligence

Submit accurate incident and engagement reports through Guarded on Duty, DISC, or Vicinity CRM. Share intelligence responsibly in line with data-protection policies. Participate in team briefings to stay updated on trends and priorities. Contribute to risk assessments and operational improvements.

Professional Standards

Demonstrate ASEL's core values:

People-First, Passionate, and Fearless.

Maintain a professional appearance in the approved Ambassador uniform. Operate Body Worn Video cameras per ASEL policy for transparency and safety. Remain alert and conduct dynamic risk assessments during duty. Provide First Aid when required (training provided).

Working Relationships

Internal:

Work closely with the ASEL Security Operations Centre and the Southampton BID management team.

External:

Build positive relationships with BID businesses, Hampshire Police, the City Council, outreach organisations, and local partners. Represent the BID with professionalism and credibility, fostering collaboration across the city centre.

Additional Information

This is a

five days in seven

role, including

mandatory weekend shifts

on a rotating schedule. Flexibility is essential, as shift changes may occur to respond to emerging priorities.


All Ambassadors receive full PPE and are responsible for maintaining it in good condition.

Knowledge, Skills, and Experience

Essential:

Valid SIA Security Licence (Door Supervisor or Security Guarding). Excellent communication and interpersonal skills. Proven experience in customer service, hospitality, or community engagement. Confident in resolving conflict through communication. IT literate and comfortable using mobile reporting systems (DISC, Vicinity, etc.). Smart, approachable, and professional presentation.

Desirable:

Experience in community safety, BID operations, or local authority work. First Aid qualification. Mental Health First Aid or trauma-informed awareness. Familiarity with safeguarding principles and partnership working.

Opportunities and Development

Option to undertake a

Level 4 ASB and Community Safety Apprenticeship.

Continuous professional training and development opportunities. Clear progression pathways within Argenbright Security Europe.

Equality, Diversity & Inclusion

ASEL is committed to equality of opportunity and values diversity across its workforce. We aim to create an inclusive environment where everyone can thrive based on their talent, skills, and potential.

Employee Benefits

Perkbox

- rewards and discounts platform.

Apprenticeship opportunities.

Employee of the Month

scheme (50 reward).

110% Club

recognition for outstanding performers with major prizes.

WageStream

- access earned wages before payday.

Employee Assistance Programme (EAP)

for confidential support.

Career progression

and ongoing training.

Be part of something bigger. Join Argenbright Security Europe and help make Southampton's city centre a safer, more connected place to work and visit.