Job Description

Our high-performing Client Enablement team seeks a

Senior Client Success Manager

to work closely within the Broker Market Segment to expand and support strategic client relationships across all levels of the client's organisation. As our Client Success Associate Director, you'll play a key role in setting strategic direction, developing client relationships, and ensuring that our enterprise clients continually derive maximum value from Moody's solutions. The ideal candidate will be a strategic thinker with extensive expertise in client success, team leadership, and enterprise account management. The ideal candidate will be a self-motivated, pro-active, results-oriented professional who can work with minimal direction. The ideal candidate will get satisfaction from building new relationships and helping large organizations to derive business value from their relationship with Moody's.



The main functions of this role are to execute the strategic account plan, work closely with our client base, retain and increase revenue by helping pursue expansion opportunities while ensuring a high quality of service and effective communications between the client and internal Moody's business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.

Essential Job Functions

Understand the strategic direction and business priorities of client base to: + Develop, maintain and execute on a strategic account plan, in partnership with the Moody's sales team. + Develop and influence effective measures to protect client revenues in segment in partnership with sales team
+ Identify expansion opportunities by having a deep understanding of the client's business operations and applying Moody's solutions to provide value
Build strong relationships across all levels of the organization, including senior-level contacts and collaborative relationships with end users. Develop proactive service strategies for strategic clients in segment to: + Lead and manage client projects for model evaluations, development of client's VoR, workflow best practices, API integrations, etc + Provide change and release management services
+ Manage and implement application and model onboarding and adoption
+ Use product and client knowledge to design solutions tailored to client's business
+ Develop training plans
+ Coordinate product management, training and support teams to support unique client needs
Represent segment with Global Client Success Leadership Maintain high visibility and credibility within Moody's RMS Senior Management Represent Moody's at external events, client events and conferences

Travel

Moderate travel may be required.

Qualifications

Bachelor's degree in any discipline with a strong academic track record

Minimum 8 years of professional track record and experience in a client-facing role within re/insurance

(catastrophe management, risk management, software services, analytics, or in a similar related field) Exceptional written and verbal communication skills - must be able to relay complex and often technical concepts to broad audiences; Proven track record of demonstrated ability to onboard, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty Understanding of strategic account management principles Passionate about providing an exceptional customer experience Creative, resourceful, detail-oriented, and well-organized A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment Someone who flourishes when given responsibility and a sense of ownership Strong presentation skills Strong project management skills Strong networking and influencing skills Solid organizational skills and ability to work under pressure Ability to coordinate across different teams, working effectively in a team and as an individual * Fluency in English (written and spoken) is required