Job Description

Join Our Team - Asset and Facilities Coordinators - Helpdesk

Asset and Facilities Coordinators
Location: Croydon - Eldon Head Office

Working from Home: Up to 2 days per week
Salary: Circa 30,000 p.a. to 31,000 p.a. | Hours: Full-time
Responsible to: Asset and Facilities Manager (Core / C4C)

The Helpdesk is an important function for Eldon Housing. We're seeking proactive, customer-focused Asset and Facilities Coordinators to join our team and play a vital role in the smooth operation of our facilities management services. Based at our Head Office in Croydon, with some home working possible once fully trained, these are key positions that ensures prompt, professional support is delivered across the organisation.

There are 2 roles available:

Asset and Facilities - Core (6-month appointment), looking after Eldon tenants who live in one of our properties.

Asset and Facilities - Caring 4 Croydon, this is a permanent role, managing our obligations under our PFI contract, and the tenants that live in and around Croydon in one of 4 properties.

About the Role:

As an Asset and Facilities Coordinator, you will:

Be the first point of contact for all facilities-related enquiries, managing the Helpdesk and providing excellent customer service. Log, track and close maintenance and repair requests. Coordinate with contractors and internal teams to ensure efficient and compliant service delivery. Maintain accurate records of planned and reactive maintenance, asset changes, and statutory compliance. Support the wider Facilities Management team with general administration, invoice processing, and documentation updates. Provide cover for the C4C/Core Coordinator when needed and contribute to the wider success of the Facilities department.
What We're Looking For:

We're looking for someone who is methodical, organised, and enjoys working in a busy, people-focused environment. Previous experience in a similar role would be an advantage.

Essential Skills & Experience:

Previous experience in a customer service or helpdesk environment Strong administrative and IT skills (including MS Word and Excel) Excellent written and verbal communication skills Detail-oriented, reliable, and able to manage multiple tasks effectively
Why Join Eldon Housing?

Eldon Housing is a values-driven organisation that prides itself on delivering high-quality services with care and professionalism. You'll be part of a supportive team, with opportunities for training and personal development in a role that makes a real difference to people's lives.

To apply, please submit your CV and a brief cover letter outlining your suitability for the role.

Applications will be reviewed on an ongoing basis, and so early applications are advised .

Job Types: Full-time, Permanent

Pay: 30,000.00-31,000.00 per year

Benefits:

Casual dress Company pension Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Referral programme Sick pay
Schedule:

Monday to Friday No weekends
Work Location: In person