Job Description

Sustainability

Administrator

Pod:

Property

Stem:

Asset

Reports to:

Assistant Head of Property

Direct reports:

None

Red Kite's Expectations

As an organisation we want to be the best and we know that it will take certain


people to help us get there. We need someone with drive and enthusiasm, who is


committed to supporting excellent service delivery, helps to deliver our vision and


values and who is excited at the thought of working in a fast moving, dynamic


organisation supporting key projects, functions, and colleagues.


We need a real team player - someone with a great attitude and approach to


providing an effective, consistent and high-quality service that responds to our


tenants and leaseholder demands.

Key Responsibilities

Provide proactive general administrative support to the Asset and wider Property Pod, as and when directed.


Maintain electronic records updating IT systems including Keystone, Open
Housing, Dynamics.
Maintain and report on key trackers for asset, sustainability, decent home and
asset related KPIs.
Work closely with the Asset and Sustainability Manager to prepare, monitor
and report on progress of sustainability projects, journey to EPC C and Net


Zero Carbon and overall Sustainability Strategy.
Engage with our tenants and leaseholders on a range of different subjects
including arranging visits site inspections and advising on appointment and


repairs dates.
Take the lead for arranging, collating and reporting on asset completions and
any other related survey data.
Support investigating managers in collating key complaint and QR
information.
Produce reports and programmes from data held within various IT systems Assist the Asset and the wider Property Team with collating data and
providing variety of data analysis functions.
Work with technical staff to interrogate and validate data and information,
before uploading into key asset and housing management systems
Maintain, review and ensure that agreed Asset and Property functions happen
as and when required
Produce, review and refine Keystone/Asset database, Dynamics and Open
Housing/Housing management system, processes where required and ensure


changes are logged and uploaded to Knowledge Sphere.

Our non-negotiables

o Able to prioritise your workload create and maintain various databases.


Excellent communication skills (both written and verbal) with great
organisational skills to keep things in check, providing timely updates
Tenant focused and not shy away from using your initiative to deliver solutions
and resolve problems
Able to engage with various groups and individuals on a range of topics Someone who knows their way around a computer and able to use the full
range of IT office systems and equipment, including Microsoft Word, Excel


etc.
An organiser who can prioritise workload and meet deadlines Committed to continuous learning and development, and able to demonstrate
assertiveness, confidence and problem-solving skills.
Committed to our mission, vision and values and to providing services that are
responsive to people
Someone who treats people with dignity and respect, and who enjoys working
together to achieve results for the team and the organisation.

Added extras

o A team player who is there to support


Someone who is willing to learn and has a keen interest in property
management, and tenant engagement.
Someone who can work openly with all stems within the Property Pod and all
types of people to create a positive atmosphere and bring them together
Someone who is flexible, confident, persuasive and dynamic and who
understands the impact of change on individuals and organisations
Someone who spots gaps and can offer suggestions for fixing issues

Qualifications, Skills & Experience

o Someone that has required attention to detail, good analytical and


organisational skills to support a team in achieving success


Someone experienced with different office systems and admin processes
including IT packages, filing systems and electronic communications